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Comments:
I cant go in there without wanting to hum the tune to the "muppet show"
Today I was looking for A3 HP photo paper.
In my "exciting new store" there is NO HP paper and NO A3 alternative.
By the way, its an "exciting new store" because they had a refit to jam Curry's in and save rent.
Finding a sales assistant was an Olympic event before. Could have some fun tho - if only I can find a lilac shirt.......
I purchased an 'all in one' PC from this lot last April. I signed up for their maintenance contract with their 'tech guys' at £8 odd a month but later thought better of it and cancelled it relying on the 12 month guarantee if anything went wrong.
The computer was fine but developed a rapid clicking noise as the fan was operating. It didn't affect the computer's performance but was rather annoying so I rang the shop. (I never ring anyone's greedy 0845/0870 numbers and found an alternative number on 'saynoto0870.com.)
They answered, eventually, and told me to bring the computer in to the shop after 10am the following day, a Friday, so that their 'tech guys' could have a look at it. I did so and was asked if I had made an appointment, I explained what I had been told and they insisted I make an appointment to bring it in again at 10am the following Monday as they were 'very busy'.
I live 15 miles from the shop and my computer is in continuous use so I made my displeasure very clear to the guy behind the reception desk.
I took it back on Monday as directed and called back at the end of the day to collect it but, 'we haven't got round to it yet, we'll ring you when it's ready' was the answer. I explained that I can't do without it for long etc. and the tech guy said he understood.
Tuesday and Wednesday went by and no phone call so I went in to the shop again on the Thursday and they still hadn't done anything with it. I complained bitterly and they now said that in any case they only repair software related problems, not mechanical ones as mine appeared to be, and it would have to be sent away!!!
I couldn't believe this was only now being made clear to me, they couldn't repair it anyway!! They offered to exchange it for a new one and called the salesman from whom I had originally purchased the computer, asking him to arrange an exchange. Yes, no problem, and he disappeared for ten minutes. When he returned, surprise, surprise, they didn't have a new one in stock, (although there was one on display in the shop). They could order me one for a couple of weeks, and they would be able to transfer all my data to the new one, no problem. Alternatively they would have an engineer come out to see mine at home.
I thought this was a good idea so I agreed and they gave me a telephone number to ring to make the arrangements. It was an 0870 number and the only alternative I could find was unobtainable, so I bit the bullet and rang it. Well, it was costing a fortune a minute, and after a couple of minutes I realized, from the number of choices I had to make and the confirmation of those choices I was being asked in the lengthiest possible terms, and was still miles from giving my home details, it was going to cost me a fortune. The main purpose of this phone call was to make as much money as possible from me. I put the phone down.
When I looked on Blagger.com I realized I had done the right thing. Home visits appear to be fraught with problems and achieve nothing and apparently having their 'experts' attempting to tranfer data from one computer to another is equally problematic.
I decided to put up with my clicking noise at that time and when I had calmed down after this debacle I took the back off my computer and rectified what was a simple problem, myself in ten minutes. (I had been very reluctant to adopt this course of action before, afraid of negating the guarantee, but what use is a guarantee by these people?)
In future I shall consult Blagger.com 'before' I buy anything from anywhere, and I will certainly never be going back to PC World.
I must admit I was happy with my purchase from PC World and we had no problem with it until last month when Wales went digital. We had used the computer to run the TV with great success, but as soon as we went digital - nothing. The computer worked fine, just couldn't get any TV programs. After ring their help desk 3 times I was advised that it was the aerial and that I should get a set top box and then we would know if that was the problem. So we went out and bought a box (I must add here that I am 12 miles from the nearest stockists for this. It worked perfectly. So I tried 3 times to ring their help line again and 3 times I was cut off before I spoke to a person. So I thought try the Tech Guys online and went there and sent an e.mail. It said all e.mails will be answered in strict order of receiving them. Well they must be very busy as 9 days later still no reply.
In frustration I sent an e.mail cancelling my maintenance subscription and telling them exactly why in the order it happened. I received an e.mail a few minutes ago, stating they needed my name and address to do this. Obviously my customer number doesn't work with their computers. All in all very dissatisfied with their maintenance contract. Plus I am now out of pocket by £40 for the set top box. This combined with the fact that I spent nearly £360 for the maintenance contract means they have had about £400. off me for doing nothing. I agree I made 3 telephone calls but that was at my expense and even with all three I was online for less than an hour. If they pay there maintenance men £50 per hour that leaves them with a profit of £350.
I was going to say don't they realise it is the little people who purchase from them who pay their salaries, but obviously they do as they have made over 85% profit out of us.
Bought an Advent (Acer to you) computer from this crew and paid for my old data to be transferred. They made an absolute mess of it. I had it back three times and it didn't improve. I had to jump up and down to Head Office before, reluctantly they sent an engineer out. He put a disk in and sat for half/three quarters of an hour watching it. I asked what it was and he said it was checking the memory. He then said the memory was OK and packed up to leave. The machine was no different but he said that it was now needed someone else to look at that - and left. I am sick of these know it all's who tell us nerds what we can or what we can't expect. The huge majority of computer users don't have a clue as to how they work and rely on the hardware and software manufacturers to sell decent products - but no. They sell a product and then leave you high and dry and refuse to help you unless you pay a fortune in support etc. If we bought a faulty car or electrical kitchen appliance and they treated us like the computer firms do then we'd go mad but computer manufacturers don't give a damn and get away with it every time.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
Today I was looking for A3 HP photo paper.
In my "exciting new store" there is NO HP paper and NO A3 alternative.
By the way, its an "exciting new store" because they had a refit to jam Curry's in and save rent.
Finding a sales assistant was an Olympic event before. Could have some fun tho - if only I can find a lilac shirt.......
The computer was fine but developed a rapid clicking noise as the fan was operating. It didn't affect the computer's performance but was rather annoying so I rang the shop. (I never ring anyone's greedy 0845/0870 numbers and found an alternative number on 'saynoto0870.com.)
They answered, eventually, and told me to bring the computer in to the shop after 10am the following day, a Friday, so that their 'tech guys' could have a look at it. I did so and was asked if I had made an appointment, I explained what I had been told and they insisted I make an appointment to bring it in again at 10am the following Monday as they were 'very busy'.
I live 15 miles from the shop and my computer is in continuous use so I made my displeasure very clear to the guy behind the reception desk.
I took it back on Monday as directed and called back at the end of the day to collect it but, 'we haven't got round to it yet, we'll ring you when it's ready' was the answer. I explained that I can't do without it for long etc. and the tech guy said he understood.
Tuesday and Wednesday went by and no phone call so I went in to the shop again on the Thursday and they still hadn't done anything with it. I complained bitterly and they now said that in any case they only repair software related problems, not mechanical ones as mine appeared to be, and it would have to be sent away!!!
I couldn't believe this was only now being made clear to me, they couldn't repair it anyway!! They offered to exchange it for a new one and called the salesman from whom I had originally purchased the computer, asking him to arrange an exchange. Yes, no problem, and he disappeared for ten minutes. When he returned, surprise, surprise, they didn't have a new one in stock, (although there was one on display in the shop). They could order me one for a couple of weeks, and they would be able to transfer all my data to the new one, no problem. Alternatively they would have an engineer come out to see mine at home.
I thought this was a good idea so I agreed and they gave me a telephone number to ring to make the arrangements. It was an 0870 number and the only alternative I could find was unobtainable, so I bit the bullet and rang it. Well, it was costing a fortune a minute, and after a couple of minutes I realized, from the number of choices I had to make and the confirmation of those choices I was being asked in the lengthiest possible terms, and was still miles from giving my home details, it was going to cost me a fortune. The main purpose of this phone call was to make as much money as possible from me. I put the phone down.
When I looked on Blagger.com I realized I had done the right thing. Home visits appear to be fraught with problems and achieve nothing and apparently having their 'experts' attempting to tranfer data from one computer to another is equally problematic.
I decided to put up with my clicking noise at that time and when I had calmed down after this debacle I took the back off my computer and rectified what was a simple problem, myself in ten minutes. (I had been very reluctant to adopt this course of action before, afraid of negating the guarantee, but what use is a guarantee by these people?)
In future I shall consult Blagger.com 'before' I buy anything from anywhere, and I will certainly never be going back to PC World.
In frustration I sent an e.mail cancelling my maintenance subscription and telling them exactly why in the order it happened. I received an e.mail a few minutes ago, stating they needed my name and address to do this. Obviously my customer number doesn't work with their computers. All in all very dissatisfied with their maintenance contract. Plus I am now out of pocket by £40 for the set top box. This combined with the fact that I spent nearly £360 for the maintenance contract means they have had about £400. off me for doing nothing. I agree I made 3 telephone calls but that was at my expense and even with all three I was online for less than an hour. If they pay there maintenance men £50 per hour that leaves them with a profit of £350.
I was going to say don't they realise it is the little people who purchase from them who pay their salaries, but obviously they do as they have made over 85% profit out of us.
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