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Comments:
In addition to my last post it would seem i was correct about the positive posts on this site. All the posts are by the same person escobar.. or is that xtelobar...
Judging by my experiance of Xtel the negative feedback on this site is true..
The positive feeback looks rather over the top, and in my opinion is an attempt
by Xtel to improve its poor reputation. My dealings with Xtel have caused me to
belive they are nothing but a direct sell outfit, they will do or say anything to get your order. Once this company have your money they do not care what Xtel's sales people have commited to or told you..
If you have recently placed an order with xtel, your company is not limited & has less than 4 partners,your agreement is regulated by the consumer credit act 1974 if signed on your
premises.This means you have 5 days from recieving your copy of the agreement to
cancel. After realising i wasnt going to get what i asked for & what i was told i would be paying for, i did some research. After having the equipment valued it would appear you end up paying £100 a month for six years (£7200), for
just over £400 worth of equipment. You can now understand why Xtel reps are so eager to get the deal.
The £100 a month didnt even include the extra lines installing, the six year maintanence or even the line rental. I made my requirements very clear & £100 a month is what i was quoted. The lease agreements are with a company called Admiral leasing. Admiral then sell the agreement by assigning all rights and obligations, to a third party. This prevents you making any claim agianst them under section 75 of the consumer credit act(Xtel are Admiral's agents not the third partys). BT have quoted me on a better system, with all the extra lines for a simular ammount but over one year not six.
I found company these guys to be extremly good and actually a bunch of good eggs in comparison to previous experience of telecom companies, maybe there are others out there who are as happy as me as I cant speak highly enough of them.
In August I was contacted by a polite lady who told me about the changes being made by BT in their Network by 2010(my old provider was a company called ADSL - who were Ok but expensive ion comparison) which meant that I could use different type of services (Voice over Internet) for my telephone calls and also possibly reduce my line rental costs and could they send one of their reps in to tell me all about it. I had had my telephone system for 5 years and paid BT monthly for this but my calls and lines with ADSL. The guy from Xtel visited us on two occasions, was very polite and on time (which is unusual in my experience of salesreps) and he answered all of the questions precisely.
I signed their contract and lease agreements on the same day and the system was fully fitted and working within 3 days. My broadband, had a few problems initially as i had a 'redirection' on the line I wanted to use and i had problems getting a code from my old provider to use my webspace but the customer services people very quickly sorted this and after 2 weeks had a new line installed (which they did free of charge) and 5 days later my broadband was sorted (speak to Malcolm in Customer services, the man is a diamond). The best part of this deal was that the salesman offered me something i'd not heard of before which is a referral scheme where i could claim back upto 100% of the cost of my system if i referred people to them.
I am a member of the BNI and my chapter is full of similar sized businesses to mine and after referring 6 of my co BNI members I got a cheque back for £850 as a referral commission as two of my referred friends had done deals with Xtel. (my lease is only £135 pmth so i was over the moon). The other thing was that they sold me something called x2talk whereby my calls to those guys who also bought systems from them are now free of charge and as one is my accountant and the other my major supplier who i call every day is proving to be saving me a few more quid.
I can't understand the problems people are haxing with xtel, I switched both my showrooms over to xtel and have had no problems whatsoever, the rep was well presented and courteous, didn't try to force me into signing anything and emailed a full proposal over to me witin 24 hours, most people are unaware that with all finance agreements there is a document fee (this is from the finance company and not the supplier so you can't blame them!!)the level of service i've recieved has been outstanding and i have since passed them onto several companies that i deal with. my system (panasonic) was installed within 72 hours and my call costs switched over soon after. it seems to me that some people on here are just complaining for the sake of it, if the phone line fails its not xtels fault!! bt own and maintain the lines remember!! not only have xtel surpassed my expectations regarding level of service but have managed to put together a package that over the length of the contract will save me in excess of £7000 pounds!!! and if i do have any problems with my system i don't have to phone bangladesh to get it resolved! its a shame the score only goes up to 5 because it really doesn't do this company justice.
I found Xtel Communications to be knowledgeable, professional and understanding of my business needs. They tailored a package to the needs of my business that has not only helped to dramatically cut the cost of my business communications but streamlined the way we do business.
We use Xtel Communications for our office based and mobile communications and their new IP phone system is revolutionary. We have been dragged into the 21st century but now we understand the phone system and its features its difficult to imagine how we functioned without it.
The engineers arrived on time and completed their work quickly leaving no mess (unheard of for most engineers) we have had no problems with the system and the customer service staff are always helpful and responsive.
We were initially dubious about the changeover but wouldnt hesitate to recommend Xtel Communication to any business looking to upgrade their phones or cut costs
I have had a recent visit from one of Xtel's salesmen. He seemed to be informative and made a sound recommendation to us for his services. I was unsure about going ahead after reading the comments posted on this site, but decided to move forward as the deal seemed to be good. I have to say that the way I have been delbt with by their customer service department has been excellent. The engineer that installed the system for us was smart, on time and polite. The system works very well, and has made a positive impact on our working day. I have already recommended Xtel on to one of my neighbors and will continue to do so. As a final note, I have also recieved my first telephone bill from Xtel and it showed a good saving from BT.
We are now tied into a six year lease with a Finance Company for our telephone system but the majority of the services that the Salesman promised us are not included in the agreement and we are having to pay line rental and various extras to Xtel on top of the monthly finance payment - We were told that everything would be included and the only thing we would pay on top would be call charges if we exceeded our free minutes.
We cannot get out of the finance agreement and we are now stuck with a company who doesn't understand the concept of 'Customer Services!'.
I wish i had never heard of this Company......
After dealing with them for a few months I have now paid out hundreds of pounds more than I would if i had stayed with my original communications Company.
Basically their Representative will promise you ANYTHING to get the sale, the 'All Inclusive' price that is given is not, in fact, all inclusive, it actually includes very little, this price seems to be for hardware only.
Bringing these problems up with anyone at Xtel is a feat of near immpossible proportions, you go through weeks of "I'll get your account manager to ring you"......... "Has he not called you? I'll send him an e-mail"............ then eventualy (a few weeks down the line, dozens of phone calls, a few e-mails & a couple of recorded delivery letters later) the Account Manager informs you that he will look into and get back to you..... and yes, you've guessed it, it's back to stage one of their 'unique' Customer Services procedure.
The irony of this is that they are charging you for ALL these calls!
If anyone is thinking of dealing with this Company please, please, please DON'T.
A few weeks down the line we have recieved an invoice for monthly line rental on the land lines.
Apparently the 'All inclusive' quote didn't include line rental!
We are now paying a lot more than we were with our original communications companies.
If anyone is thinking of signing up with this company please, please, please take what the Representative say's with a pinch of salt and check the contract very, very carefully.
NB. We still don't have our new mobile phone contract up and running and this is eight weeks on.
A word of advice when dealing with this Company - Check all the documents very carefully before signing - the added extras that they charge can be very costly.
Xtel's telephone sales staff advised us that they had grants for people in our area who wish to upgrade to fibre optic lines, we agreed for the representative to come and see us and after comparing the deal they offered us to what we were currently paying for our telephone, internet and mobile costs it was clear that they could provide us with a better deal, it was not a massive difference in price but still worth transferring. The way the Representative described the telephone system it seemed like it could do everything but make the tea! We signed up straight away but it transpires that we should have read the contract more carefully….
The new telephone system was fitted the week after but we were slightly disappointed with the quality of the walk-about phones and the answering machine, we were told that all the equipment they provided was made by LG, this was not the case however. We were then told that the broadband connection and mobile phones would take another two weeks to come through.
On completion of the installation the Engineer asked for a deposit cheque immediately (the equivalent of 1 x months payment), this was over and above the first months payment which was taken by direct debit the next week, we were not told about this beforehand and remain confused as to why they need so much money upfront, considering we pay other utility providers in arrears.
As the agreement commenced we were charged a £95.00 ‘Document Fee’ and were then informed that the system would require separate insurance from our contents policy which would be another £18.00 per month, both these details the Representative failed to mention. I then enquired as to why the ‘caller ID’ wasn’t working (the necessity of this was made clear to the Representative) we were told that this wasn’t specified on the agreement and would cost us and extra £95.00; with all these extra charges it is now costing more than it was with our original providers!
It’s now five weeks since our agreement commenced and, although we are paying for the whole package, we still do not have our broadband connection or mobile phones.
I raised all the issues with our account manager and, two weeks later, I was told that “All charges stand” and that “We will not be able to get out of the contract so don’t bother trying!”
If anyone is thinking of having dealings with this Company please make sure that you take ALL costs into consideration.
Add a comment about this blagger
Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
The positive feeback looks rather over the top, and in my opinion is an attempt
by Xtel to improve its poor reputation. My dealings with Xtel have caused me to
belive they are nothing but a direct sell outfit, they will do or say anything to get your order. Once this company have your money they do not care what Xtel's sales people have commited to or told you..
If you have recently placed an order with xtel, your company is not limited & has less than 4 partners,your agreement is regulated by the consumer credit act 1974 if signed on your
premises.This means you have 5 days from recieving your copy of the agreement to
cancel. After realising i wasnt going to get what i asked for & what i was told i would be paying for, i did some research. After having the equipment valued it would appear you end up paying £100 a month for six years (£7200), for
just over £400 worth of equipment. You can now understand why Xtel reps are so eager to get the deal.
The £100 a month didnt even include the extra lines installing, the six year maintanence or even the line rental. I made my requirements very clear & £100 a month is what i was quoted. The lease agreements are with a company called Admiral leasing. Admiral then sell the agreement by assigning all rights and obligations, to a third party. This prevents you making any claim agianst them under section 75 of the consumer credit act(Xtel are Admiral's agents not the third partys). BT have quoted me on a better system, with all the extra lines for a simular ammount but over one year not six.
In August I was contacted by a polite lady who told me about the changes being made by BT in their Network by 2010(my old provider was a company called ADSL - who were Ok but expensive ion comparison) which meant that I could use different type of services (Voice over Internet) for my telephone calls and also possibly reduce my line rental costs and could they send one of their reps in to tell me all about it. I had had my telephone system for 5 years and paid BT monthly for this but my calls and lines with ADSL. The guy from Xtel visited us on two occasions, was very polite and on time (which is unusual in my experience of salesreps) and he answered all of the questions precisely.
I signed their contract and lease agreements on the same day and the system was fully fitted and working within 3 days. My broadband, had a few problems initially as i had a 'redirection' on the line I wanted to use and i had problems getting a code from my old provider to use my webspace but the customer services people very quickly sorted this and after 2 weeks had a new line installed (which they did free of charge) and 5 days later my broadband was sorted (speak to Malcolm in Customer services, the man is a diamond). The best part of this deal was that the salesman offered me something i'd not heard of before which is a referral scheme where i could claim back upto 100% of the cost of my system if i referred people to them.
I am a member of the BNI and my chapter is full of similar sized businesses to mine and after referring 6 of my co BNI members I got a cheque back for £850 as a referral commission as two of my referred friends had done deals with Xtel. (my lease is only £135 pmth so i was over the moon). The other thing was that they sold me something called x2talk whereby my calls to those guys who also bought systems from them are now free of charge and as one is my accountant and the other my major supplier who i call every day is proving to be saving me a few more quid.
overall I am very pleased.
We use Xtel Communications for our office based and mobile communications and their new IP phone system is revolutionary. We have been dragged into the 21st century but now we understand the phone system and its features its difficult to imagine how we functioned without it.
The engineers arrived on time and completed their work quickly leaving no mess (unheard of for most engineers) we have had no problems with the system and the customer service staff are always helpful and responsive.
We were initially dubious about the changeover but wouldnt hesitate to recommend Xtel Communication to any business looking to upgrade their phones or cut costs
We are now tied into a six year lease with a Finance Company for our telephone system but the majority of the services that the Salesman promised us are not included in the agreement and we are having to pay line rental and various extras to Xtel on top of the monthly finance payment - We were told that everything would be included and the only thing we would pay on top would be call charges if we exceeded our free minutes.
We cannot get out of the finance agreement and we are now stuck with a company who doesn't understand the concept of 'Customer Services!'.
After dealing with them for a few months I have now paid out hundreds of pounds more than I would if i had stayed with my original communications Company.
Basically their Representative will promise you ANYTHING to get the sale, the 'All Inclusive' price that is given is not, in fact, all inclusive, it actually includes very little, this price seems to be for hardware only.
Bringing these problems up with anyone at Xtel is a feat of near immpossible proportions, you go through weeks of "I'll get your account manager to ring you"......... "Has he not called you? I'll send him an e-mail"............ then eventualy (a few weeks down the line, dozens of phone calls, a few e-mails & a couple of recorded delivery letters later) the Account Manager informs you that he will look into and get back to you..... and yes, you've guessed it, it's back to stage one of their 'unique' Customer Services procedure.
The irony of this is that they are charging you for ALL these calls!
If anyone is thinking of dealing with this Company please, please, please DON'T.
A few weeks down the line we have recieved an invoice for monthly line rental on the land lines.
Apparently the 'All inclusive' quote didn't include line rental!
We are now paying a lot more than we were with our original communications companies.
If anyone is thinking of signing up with this company please, please, please take what the Representative say's with a pinch of salt and check the contract very, very carefully.
NB. We still don't have our new mobile phone contract up and running and this is eight weeks on.
Xtel's telephone sales staff advised us that they had grants for people in our area who wish to upgrade to fibre optic lines, we agreed for the representative to come and see us and after comparing the deal they offered us to what we were currently paying for our telephone, internet and mobile costs it was clear that they could provide us with a better deal, it was not a massive difference in price but still worth transferring. The way the Representative described the telephone system it seemed like it could do everything but make the tea! We signed up straight away but it transpires that we should have read the contract more carefully….
The new telephone system was fitted the week after but we were slightly disappointed with the quality of the walk-about phones and the answering machine, we were told that all the equipment they provided was made by LG, this was not the case however. We were then told that the broadband connection and mobile phones would take another two weeks to come through.
On completion of the installation the Engineer asked for a deposit cheque immediately (the equivalent of 1 x months payment), this was over and above the first months payment which was taken by direct debit the next week, we were not told about this beforehand and remain confused as to why they need so much money upfront, considering we pay other utility providers in arrears.
As the agreement commenced we were charged a £95.00 ‘Document Fee’ and were then informed that the system would require separate insurance from our contents policy which would be another £18.00 per month, both these details the Representative failed to mention. I then enquired as to why the ‘caller ID’ wasn’t working (the necessity of this was made clear to the Representative) we were told that this wasn’t specified on the agreement and would cost us and extra £95.00; with all these extra charges it is now costing more than it was with our original providers!
It’s now five weeks since our agreement commenced and, although we are paying for the whole package, we still do not have our broadband connection or mobile phones.
I raised all the issues with our account manager and, two weeks later, I was told that “All charges stand” and that “We will not be able to get out of the contract so don’t bother trying!”
If anyone is thinking of having dealings with this Company please make sure that you take ALL costs into consideration.
Come back BT all is forgiven!
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