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I arranged an appointment with a sales representative yesterday. He said all the right things and by what he verbally gave me, we would be saving money and have a more modern system. However, when I did not sign up there and then, he left leaving me his card. So I have absolutely nothing in writing left with me regarding what the equipment is, what the exact costs are, what the contract stipulates. This worries me. It led me to check up on them on the internet. Here I am and having read this I think my worries are confirmed. I will not be signing up. Our system works perfectly well at present and no other telecoms providers have been able to match our present rates. X-Tel were going to be able to beat them through their fancy new system, but I have no details left with me to check on what that system actually is...
i do believe that everyone who is on this site would like to know that escobar is an ex-xtel employee. not difficult to find out when xtel seems to get rid of people on a regular basis.
join plebble.com aswell / ukbusiness forum thread. there is people on the forum with lots of telecom knowledge who might be able to help.
We had a call yesterday from Xtel who informed us that they were changing the phone lines from copper to fibre optic (on behalf of BT) and that they needed to come out and check our equipment was compatible (a scare tactic).Luckily I have dealt with this type of company before and could spot a mile off it was a sales call. I agreed that they could come out today and check our equipment just so I could waste their time like they'd wasted mine. Upon the "Salesman's" arrrival I politely informed him where he could put his sales pitch.
I have been with this company a while and am socked to see everyones comments i had a few teathing problems with our system at first but found their customer service to be satisfactory and am shocked to hear hese comments.Could sites like this be for rival companys to slate each other????? Well touch wood things dont turn sour!
They are on the phones again, cold calling, claiming to be calling on behalf of BT and trying to frighten people into thinking that their phone system won't work after a BT digital line upgrade.
I have contacted BT about this, they do not know anything about it. They have had many complaints about Xtel and assure me that if it were BT contacting you, their 0800 phone number would be available on 1471 after the call (or visible if you have a phone with a display) and not a withheld number as this firm hides behind.
There are numerous complaints around the internet if you do a search.
As always, if someone cold calls you - ignore it. When BT wish to let you know about changes to your service - they will inform you in writing.
Add a comment about this blagger
Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
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join plebble.com aswell / ukbusiness forum thread. there is people on the forum with lots of telecom knowledge who might be able to help.
whippingboy29 at 13th Oct 2009, 08:44AM
I have contacted BT about this, they do not know anything about it. They have had many complaints about Xtel and assure me that if it were BT contacting you, their 0800 phone number would be available on 1471 after the call (or visible if you have a phone with a display) and not a withheld number as this firm hides behind.
There are numerous complaints around the internet if you do a search.
As always, if someone cold calls you - ignore it. When BT wish to let you know about changes to your service - they will inform you in writing.
Xtel are simply a bunch of salesmen.
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