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Visa card abroad - A Warning - I recently had my visa card stolen whilst abroad. When I called to cancel my card I asked for a replacement and a cash transfer to be sent to my location. I was told cards can only be sent to my home address and that to make a cash transfer I would have to return to my bank in the UK (14000 miles and £1200 airfares). So beware if you lose your card Barclays will let you starve to death in a foreign country.
Barclays bank switched my elderly husband bank account without his permission to a fee paying account and took £600 of his money before he understood what had happened.Barlcays claimed a meeting had taken place with him and then a telephone call. After months of writing to them we took the case to the FSA and Barclays told the FSA about this fictitiious meeting for which they had no paper work as evidence to back it up. They also had no evidence to support the fictitious telephone call. The FSA have upheld Barlcays banks actions in taking my husband's money without his permission. Barclays bank has now said it was up to my husband to pay attention and notice they had switched his account.. ie it was his fault and blame him for the fact that they have taken his money. Their dishonesty beggars belief. The bank has paid back £180 of the money taken as " a gesture of goodwill".This is exactly like a burglar handing back property stolen from someones house in part following a burglary and then blaming the householder for allowing him to burgle his house!
I have had a high street bank account for 40 years. I have never come across such dishonesty in all this time. The FSA appears to support the bank's notion that you can switch a bank account without direct discussion with the customer. Letters were apparently sent to my husband but he has no recollection of receiving these and anyway had no idea his bank account had been changed as he never requested this. Meanwhile bankers bonuses for Barclays are just as generous as ever.. no wonder if they take old aged pensioners money like this.
My partner banks (this is now banked by the way!) with Barclays. It was a simple connect account, not his main account which is with NatWest. He uses the Barclays account intermittently and its an ideal account for keeping money separate for things such as holidays etc.
He went into our local Branch of Barclays to deposit a cheque for £200. He got a receipt slip and thought no more of it. 4 days later on our way out he decided to put his connect card in the hole in the wall to make sure the cheque had cleared. The machine ate his card!
He called the number on the screen for when such things happen but was unable to progress the issue as they insisted on having the card number! Doh - if we had the card number we wouldn't be calling you!
The next day he went into the Branch to try and establish why the machine ate his card, it was in date and the pin was correct. He was told - "well you dont the use account very often so we closed it!" He was quite stunned by this. "Did you write and tell me this?" "No" they said, "we dont have to". "So tell me why you accepted deposit of my cheque? And where is my money?" "Oh well your money is probably in a holding account somewhere". Great.
He is self employed and needed that money to buy materials for a large job - hence the need to put it in the Barclays account to keep it safe and stop him spending it.
We will send you a cheque in a couple of days. over one week later still no cheque. I have had to loan my man the money in the meantime or he would have lost the job. He went back up the Branch in his work clothes - having to take more time off to do so - the lady who dealt with him first time recognised him. Suddenly he was surrounded by people - he assumed they thought he would cause trouble. He asked where his money was again. He couldnt understand how they could take his money when he (unwittingly) had no account with them - then they not give it back! He didnt swear or raise his voice. He said he wanted a counter cheque there and then - they refused - he asked them to transfer it to Nat West and he gave them the account details - they refused. They had the audacity to suggest he open a Barclays account so they could deposit they money! Oh yeah As If! They told him to wait another 2 days. He said he wasnt leaving wiothout his money and they threatened to call the Police. So he left with no other choice. The manager even had the Gall to smile and thank him!
A further four days later the cheque to re-imburse him from Barclays finally arrived - now depostied with a proper bank and waiting for clearnace - again. All in all this has taken 3 weeks. How dare they?!? As if life isnt hard enough already?
I have been reviewing the Financial Ombudsman service and I am going to write and complain about the practice of closing accounts without notifying customers and then taking their money and withholding it, for far longer than is reasonable in my opinion. Plus of course their threats to call the police for no good reason whatsoever, overbearing bully boy tactics if you ask me - totally incompetent.
There have been so many problems with barclays bank its unreal. I will start with the lastest. I rang the premier banking dept,to talk about charges. The rep mentioned that because i was a premier account holder i should have a premier barclaycard which has a much lower interest than the barclaygold card that i currently had. He asked for me to confirm my personal details which i did, I then asked if he was doing a application for this card, as i did not want it to affect my credit scoring and he said no!. He didnt read out the old terms and conditions speech either so I genuinely believed in what he said.
However it was a lie and i recieved a letter stating that a application had been made and declined. I complained to the bank on 4th Feb 2010 and all i have had is two letters telling me that they need more time. But why is it taking so long? All they need to do is listen to the recored call which i have asked then to a) do and b) sent me a transcript but, they have not done it. What can I do? I want to be compensated for the annoyance, lengthy calls, stress, deception, failure to meet their customer charter and accusations of me lying. What do you think I am entitle to raise this compensation request? and if so how much?
I have attempted to talk to your representatives and have written your bank requesting resolution to a problem. After common sense has not prevailed and the problem continues to grow, I need your assistance. I paid the amount owed in full. After it was a zero balance Juniper attempted to complete a previously scheduled automatic payment from a closed checking account. Because they were not able to complete that payment (Which was no longer owed) I was charged a fee. Despite my written communications and attempts over the phone they now have interest and late fees compounding. Common sense is uncommon at Juniper.
I took the opportunity to reveiw executive information and played with email addresses until I was successfull in sending the CEO the same paragraph I opened this post with. Soon after I was left a message to call 866-750-6031. After speaking with the executive offices the error was fixed.
I encourage anyone and everyone to use this number and email as needed to resolve their Juniper Credit Card or Barclay Bank issues.
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Visitors to the site are reminded that the details contained within user comments are uncorroborated and as such should not be read as fact but as the opinion of the person who left the comment.
Comments:
I have had a high street bank account for 40 years. I have never come across such dishonesty in all this time. The FSA appears to support the bank's notion that you can switch a bank account without direct discussion with the customer. Letters were apparently sent to my husband but he has no recollection of receiving these and anyway had no idea his bank account had been changed as he never requested this. Meanwhile bankers bonuses for Barclays are just as generous as ever.. no wonder if they take old aged pensioners money like this.
He went into our local Branch of Barclays to deposit a cheque for £200. He got a receipt slip and thought no more of it. 4 days later on our way out he decided to put his connect card in the hole in the wall to make sure the cheque had cleared. The machine ate his card!
He called the number on the screen for when such things happen but was unable to progress the issue as they insisted on having the card number! Doh - if we had the card number we wouldn't be calling you!
The next day he went into the Branch to try and establish why the machine ate his card, it was in date and the pin was correct. He was told - "well you dont the use account very often so we closed it!" He was quite stunned by this. "Did you write and tell me this?" "No" they said, "we dont have to". "So tell me why you accepted deposit of my cheque? And where is my money?" "Oh well your money is probably in a holding account somewhere". Great.
He is self employed and needed that money to buy materials for a large job - hence the need to put it in the Barclays account to keep it safe and stop him spending it.
We will send you a cheque in a couple of days. over one week later still no cheque. I have had to loan my man the money in the meantime or he would have lost the job. He went back up the Branch in his work clothes - having to take more time off to do so - the lady who dealt with him first time recognised him. Suddenly he was surrounded by people - he assumed they thought he would cause trouble. He asked where his money was again. He couldnt understand how they could take his money when he (unwittingly) had no account with them - then they not give it back! He didnt swear or raise his voice. He said he wanted a counter cheque there and then - they refused - he asked them to transfer it to Nat West and he gave them the account details - they refused. They had the audacity to suggest he open a Barclays account so they could deposit they money! Oh yeah As If! They told him to wait another 2 days. He said he wasnt leaving wiothout his money and they threatened to call the Police. So he left with no other choice. The manager even had the Gall to smile and thank him!
A further four days later the cheque to re-imburse him from Barclays finally arrived - now depostied with a proper bank and waiting for clearnace - again. All in all this has taken 3 weeks. How dare they?!? As if life isnt hard enough already?
I have been reviewing the Financial Ombudsman service and I am going to write and complain about the practice of closing accounts without notifying customers and then taking their money and withholding it, for far longer than is reasonable in my opinion. Plus of course their threats to call the police for no good reason whatsoever, overbearing bully boy tactics if you ask me - totally incompetent.
However it was a lie and i recieved a letter stating that a application had been made and declined. I complained to the bank on 4th Feb 2010 and all i have had is two letters telling me that they need more time. But why is it taking so long? All they need to do is listen to the recored call which i have asked then to a) do and b) sent me a transcript but, they have not done it. What can I do? I want to be compensated for the annoyance, lengthy calls, stress, deception, failure to meet their customer charter and accusations of me lying. What do you think I am entitle to raise this compensation request? and if so how much?
I took the opportunity to reveiw executive information and played with email addresses until I was successfull in sending the CEO the same paragraph I opened this post with. Soon after I was left a message to call 866-750-6031. After speaking with the executive offices the error was fixed.
I encourage anyone and everyone to use this number and email as needed to resolve their Juniper Credit Card or Barclay Bank issues.
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