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| Hotpoint Indesit Company | Try going through the retailer you purchased it from. Write to their head office detailing every little thing including the lack of care or concern from hotpoint and state that you wish to claim a free repair or a contribution towards another appliance as the product is only 14 months old and it is not unreasonable to expect a freezer to last 6 years. Use the sales of goods act as I think it is well in your favour in this case.......it may take a little bit longer than just buying another one but it could save you some money. janeymac at 17th Apr 2009, 06:39PM |
| Carphone Warehouse | It is so important that you read contracts put in front of you, it would have been detailed in the contract that you signed in agreement with the terms and conditions. The 1st month would have been free but it would have been your own responcibility to cancel the insurance after the 1st free month. companies cannot just take money out of your bank and by signing the DD mandate and the contract it then gives them the permission to take money every month untill you cancel. this is why alot of introductory offers like this are offered as many people don't realise that the money continues to go out of their bank. have a read through your contract even the small print it will be in there, if it's in the contract that it is your responcibility to cancel any payments after the 1st month then carphone warehouse have done nothing wrong I'm afraid. janeymac at 17th Apr 2009, 06:34PM |
| Currys | I don't want this at all to seem like I am defending the poor service you have received and as an employee of dsgi I am sorry to hear of your experience, all I will say is though that all over the xmas period stores all over the company had huge system issues and simple things like refunds were taking over half an hour for each one, this was not good for customers but also put the staff in stores in a very stressfull and frustrating position, in my personal opinion moving customer calls to a call centre was one of the worst moves the company made in trying to improve customer service and every day in my store we have customers passed to us on the phone after "customer services" have spent half an hour winding them up! you should not have been TOLD to return to the store you purchased your product from, you should have been ASKED and if this is not possible or easy for you to do then the store should of helped you in the interest of customer service, it is the stores discretion to deal with the issue and there is no reason why they could not of(my opinion), however to put it into a business point of view if a customer was to spend £1000 in a store (for example) but went to a different store for a refund for whatever reason, that store may be reluctant to do so as it is £1000 out of their target which they are already struggling to meet, this is't them trying to wriggle out of it but things are tough at the moment for retailers not just the consumers so we have to look after our pennies too,an ideal way to do this would be to offer great customer service on every sale and I myself always try my best to do this but the sad truth we are expected to give, give, give, perform, perform,perform and customer service will always suffer because of the silly policies put in place to protect the money we make and with all the cost cutting going on we are going to be under more pressure and with the threat of losing our jobs for not doing as we should. again apologies for the bad service you have been given, I know it's not much but I hope it goes a little way into restoring abit of confidence that we are not all bad. janeymac at 30th Jan 2009, 07:19PM |
| Asda | I used to do my shopping on line with tescos but thought I'd give asda a try since I do my small shops there anyway, I'v used their online delivery service 3 times and so far more than happy with what I'v encountered. I live quite local to all 4 major supermarkets but prefer asda by miles, the staff in my local store are friendly and helpfull and I also find them cheaper, I save on average £30-£40 on a big shop with them. All in all a good experience to date. |
| Currys Newtownabbey | blahblahblah well it seems not even fellow retail staff are safe from your wisdom and lectures on policy. I have looked through our policy and you are correct, we will offer a replacment of the same or similar spec up to the price payed at the time of purchase, however in the interests of customer service ( I assume you know what that is :)) if we are unable to offer a suitable product due to stock issues then we will have a look and maybe offer the customer a slightly better model and spec and no extra cost to themselves, after all we need to replace it with something. This is what currys calls empowerment and is something we do when we need to look at the situation on a individual basis, it is also a way of restoring the customers faith in the company. You may know your policies and laws but when it comes down to it, if a customer has a problem they couldn't care less what your policy is, they just want a result and if we are able to bend the rules a little to give them that result then I think it's worth it. On a more personal note, it is hard enough trying to defend this company even after reading the mistakes we have made without know it all rivals taking cheap shots. janeymac at 17th Mar 2008, 03:48PM |
| Currys | ref the last post about the faulty laptop, now it is out of the 12 month warrenty period the computer systems in store will not allow an exchange or refund to be processed, you could ask the store to book it in as a repair but you would have to pay a non refundable estimation charge, you will be given a fault report for the laptop and you will be told how much a repair costs, if you decide it is worth that rather than paying for a new laptop then your estimation fee will be deducted from the final invoice. If this is not an acceptable option for you, you could try writing to the head office and claiming a contribution towards a new laptop stating that the laptop should be expected to be in working order for up to 6 years, tell them in detail that the laptop has had minimal use and that being in working order for only 8 months is not acceptable. If they agree to help then they work out a money figure based on depreciation of the unit and how long you have had the laptop and they may send vouchers to put towards a new purchase. In the store that I work this has happened a couple of times for items over 3 years old so in my opinion it is worth a go. can't promise it will work but it may save you forking out another £400. janeymac at 26th Feb 2008, 10:20PM |
| Comet / Comet Direct | here is a thought..... if comet feel they do not need to follow the sales of goods act and they as a company consistantly went against it then I would think that alot of their customers would log very serious complaints about them, which after a while would need to be investigated. comet are still one of the nations favourite electrical retailers, they have a good customer loyalty and as far as I am aware are still very much trading, therefore they must be abiding to all the regulating laws, surley all the custom they get isn't down to dirty dealing and law breaking? customers demand so much more from retailers these days and what they don't realise is it's not us poor sods behind the counter stopping you from getting your exchange or refund it is the jobs worths in the head offices who sit at their desks and come up with these wonderfull ways to hide behind policy and then tell the stores to empower the customer and make them happy, so we at he store will look at a customer situation and sometimes bend the rules and relax policies and make the customer happy (which believe it or not is what we want, we don't like being shouted or swore at) and then get slapped with a big penalty from head office for doing unauthorised refunds/returns. I know that what goes on behind the scenes is of no concern to the paying customer but what we do in stores effects the performance of the whole company and when you work for a large retailer like that you get more of an understanding why certain rules and procedures need to be in place, now that does not always make them fair and I myself happen to disagree with alot of the "policy barriers" that my company inparticular enforce whilst keeping within the regulating laws, however I have a mortgage and two kids that need feeding and clothing so if I want to keep my job I have to do as I am told and I feel it is greatly unfair that in the process of doing my job I am constantly swore at, verbally abused and threatened on a daily basis. In closing because I have been blessed with the retail experience that I have I can honestly say I would never come to your place of work and swear at you or threaten you so next time you have a problem with a store, just stop, take a breath and at least let them try before you wage war, then when you can honestly say that you were patient and gave them the chance and they still havn't produced a result, then by all means do what you have to do! |
| Currys | Don't worry not here to jump to currys defence as it is clear to anybody that you have received appauling service and as an employee of dsg I am sorry for your experience. Unfortunatly there have been alot of silly changes in the company over the past few months, one major change is calls are now taken by a call handling company which are about as much use as a chocolate fire guard but are very good at aggrivating customers before passing them to the store, also there is now no head office contact, not even for the stores all we have is an address or a e-mail address for customer service. I recently had a bad time with currys when a fault occured on my tv, the store were very helpfull but even working for dsg I can see that they fall rather short of the mark when it comes to after sales service. This time of year is a very vunerable time for currys as it is for other retailers so they should be making more effort to please customers, especially those who have been treated as badly as yourself. I would suggest e-mailing the customer service department and keep e-mailing untill you get a responce, also although it may seem pointless, write to the head office (customer services, currys,the parkway,sheffield,s25ya) send it recorded delivery and address it to the managing director(it proberly won't get to him) keep a copy so that you can e-mail it again if you get no responce. tell them you want to claim compensation for inconveinience and phone calls. the trick is to keep pestering them(although you should not have to, but I learnt the hard way)I wish there was more I could tell you to help, also try looking on the saynoto0870 web site for any other numbers you may be able to get. janeymac at 1st Dec 2007, 12:03AM |
| Currys Newtownabbey | ref the last post, i'm very sorry for the experience you have had with the company, I work for my local currys and it seems like you have been given the wrong information. If you purchase a whatever happens agreement (instant replacment or pay as you go), currys are obliged to provide you with the same model item that you have purchased if it developes a fault within the agreement term, if this is no longer available (which does happen with end of line items) then currys must provide you with a model to the same specification or nearest to it at no cost to the customer(it's not your fault we can't provide the one you bought in the first place), they are NOT allowed to give you a model with a lesser specification regardless of what you paid. The replacment goes on specification not price paid, the only time it may come down to price payed is if you purchased a non pristine or pre owned item that you would have paid a discounted price for. Hopefully you will not need to use this advice but if you have a customer service issue in the future ask to speak to the manager and remind him of the companies policy on "customer empowerment" or "keeping the customer happy". :) janeymac at 16th Nov 2007, 11:40PM |
| Moorcroft Debt Recovery | I have recently finished paying off my debt to this company but while I was repaying there were a couple of times that I missed payment for different reasons.Their first action is always to "take you to court" if your letter reads "MAY take legal action" this purly means it is a threat. I have been sent so many letters from different debt companys over the years threatening court action but oddly enough I don't have a single ccj to my name. They will always prefer for you to arrange repaying rather than take you to court as it costs them money. Just ring them up, apologise and make your payment over the phone then and there if you can or arrange to pay the next instalment in the next couple of days and they will continue with the repayment plan. One bonus of making consistant repayment is they may offer you an early settlement so you can clear the debt for alot less than you owe.I am ashamed to say I was very careless in my late teens and built up debt but now older (a little) and abit wiser (only a little) I have cleared all my debts just by ringing and making a reduced offer to settle the accounts, which thankfully were accepted. If you miss a payment don't panic, just explain to them and a majority of the time they will be plesant and and allow yo to continue with you repayment plan. janeymac at 30th Oct 2007, 09:38AM |
| Grolier | I also sent off for my free book and was signed up to their book club. it has taken me a year to finally clear the amount I owed them and cancel the account. They very cleverly send you out one book which is part of a series and you can pay monthly instalments, however the series can be anything up to £200 and you can't cancel your membership untill the whole balance is paid, in the meantime they continue to send other books as part of another series and unless you send them back within the seven days you also have to pay for them. it wasn't always easy to refuse them at the door as alot of them could be posted which meant i would then have the hastle of sending them back through the post office. also the phonecalls are a joke, you know, the ones when they ring and ask you if you would like to try their new books and you tell them no but they send them anyway! after I finally managed to pay them off and cancel they still continued to ring me and send me other books. I simply rang them and told them the date I cancelled my membership and also told them any books they send me after that date are not my problem, they won't be sent back they will be binned. as yet no more books have been sent. book clubs can be a nice thing to have as long as you make yourself aware of the membership tie ins. always think really carefully before sending for your first book as they won't stop coming and the bill keeps totting up. |
| Experian | I signed up with credit expert about a month ago, and find it really helpfull to be able to view my report whenever I want. There is one thing on there that I want to question as I don't believe it is my debt but the rest is accurate. I also don't see why it is unreasonable to keep records of defaults for six years, yes it shows you have had problems but if you are sorting them and making your repayments then that will also show on the report. If they only kept records for a year or so then it would make it incredibly easy for the more dishonest folk to get credit(not to say everyone in debt is dishonest!) but it has only been a month with this company so I'll see what happens, happy so far though. |
| Tiscali | ref last comment, try and get through to some one at tiscali ( it may take a while) just to check for any fees you could incur for closing your account, don't know if you read my post about them but my service went down and i continued to pay them for 2 months even though i had no service, i ended up cancelling my account with them which they eventually accepted but are now saying (a year later) that they are taking me to court for breeching the terms of my contract(i ended before the 12 months) a total of £35, i say they can take it out of the 2 months worth of payments i made while getting no service, just about covers it. |
| Natwest | I'v been banking with natwest for about 3 years now and was always one of the lucky few(it would seem) that never had any problems, I find their 24 hour help line and branch helplines really convienient. It has only been recently that I have started to feel disapointed with their service. I don't know if anyone else has had a similar problem but over the past couple of months I have been given wrong and misleading information from my bank which has resulted in them returning a DD (and charging me £38 because that is what it apparently costs them)and also putting me over drawn which also means me incuring charges. I was told a DD had not been set up on my account when it had, the result was me going over drawn and getting charged yet again. I find it pointless to argue the charges as they always seem to be able to justify them and untill banks are forced to stop charging stupid amounts for paying bills or not paying bills it won't get any better. Every one knows it costs them hardly anything to deal with the admin of overdrawn accounts. up to 3 months ago I would have recomended natwest to anyone but not now. |
| Seetickets | COMPLETE RUBBISH! tried to get tickets for the championship playoff final, the first day the tickets went on sale, we spent hours ringing and trying to get on to the web site, the web site crashed and the phone line had no queuing system, just a bt automated message telling you to try again later, now i know that demand would have been high and they would have been very busy but they should have been more prepared. today there was a second chance to get hold of some tickets and it was exactly the same, shortly after the tickets went on sale the web site went down and the message on the phone line was back. some family members actually got through to someone and halfway through booking the tickets they were cut off! when they got through again much later they were told they had sold out and if you were cut off previously it was tough luck, no organisation or preperation was put into the sale of these tickets! |
| Lowell Financial | mr humpty, you are absolutly right, if you owe it pay it...however... looking at your rather abrupt post I would say that you would do well to apply for a job with one of these collection agencies as you certainly have the right attitude! it might be suprising to know that not all people who are in debt lounge around watching jeremy kyle (although I do indulge on my day off) and wait for the post office to open so they can collect their giro, alot of people in debt are honest hard working people who have simply gotten into a financial mess and alot of these people are trying to repay, true there are some cases on here when people would seem happy to avoid payment and I'm not condoning that but to judge so many individuals who are trying to sort their debt based on the few who would avoid it is ridiculous. as I have said in the past not all who are in debt are without jobs and they are certainly not criminals. janeymac at 1st May 2007, 10:44PM |
| Dixons | Hi, ref the last post, I work for currys which as you know is part of the dixons group and firstly can I just say I feel nothing but sympathy for you, unfortunatly these days in most companies the right people are not always employed for the right job and you end up with young staff who don't know how to handle their customers, my view is sell it right the first place, make the customer happy, and it won't come back to bite you in the a**. Also as you may already know these companies have targets and such to meet, which can sometimes make staff use a little more pressure than they should, but I would like to add not all staff who work for the dixons group have the same attitude. for instance my opinion is there is no point in lying to a customer, I have always found the more honest you are the more they trust you and will keep returning. As for the product support, alot of people feel it is a waste of money and on some occasions I would agree, but with alot of products it benefits , for instance an instant replacment cover means the item will never be sent to a engineer it will be exchanged straight away,and support on larger products brings down engineer waiting times to 2 days as opposed to 2 weeks! and an exchange within 21 days if the fault is not sorted as opposed to 28. so don't write them off entirerly. now with your laptop battery, did you ever get a second opinion? I work with customer service in my store and have never come across a fAULTY battery only being coverd for 6 months, I know if the battery runs out,it will not be covered as it is classed as a perishable item but if it is faulty it should still be subject to the same warrenty as the laptop as the laptop clearly cannont work without a power supply. Maybe your dixons store meant that after the first 6 months it becomes your responsability to prove the fault which you can do using (dare I say it ) pc services, but if it turned out that the battery was faulty from day of purchase which you suspected then you would be entitled to a new one or a partial refund. you may have already thought of all this and im sorry if i have overstepped the mark but it leaves a bad taste in my mouth when customers have a bad time in some stores when there are still people in the company who want to help. janeymac at 23rd Mar 2007, 09:13AM |
| Amazon | I started using amazon last xmas and was very pleased with the service I received. All my items arrived on time and in perfect condition and I have had no customer service issues whatsoever. They might not be the cheapest place to buy but they are competative and rarely more expensive than a high street retailer (apart from the delivery charge but hey nothing thesedays is free) a good company |
| HMV | I ordered a few items from HMV over christmas and they all arrived in very good condition so on that aspect I was pleased. The one problem I did have was that I ordered the items online because they were on the site as in stock and ready for dispatch however as soon as I had placed my order all 3 items were on "special order" from suppliers, I waited 2 weeks and still did not receive them and the stock status changed everytime I checked on the web site, I then received 2 of my items but the third was still out of stock so had to cancel and buy else where, like I said the quality was good but it did seem like they advertise items in stock to get the order then keep you waiting, it is a little misleading. |
| Tiscali | we have had no end of problems with this isp, about 10 months into our contract we lost our service, I phoned BT to have my line checked before phoning tiscali so I knew it wasn't a line fault. The first time I contacted tiscali I was put through to their "technical help" department, I was on hold for 30 mins then was cut off so I tried again, it took 4 attempts of being on hold and being cut off before I got to speak to a person. When I eventually got through It was clear that the call centre was not based in the UK, now don't get me wrong I have nothing against over seas call centres as long as the person on the end of the phone knows what they are doing, but it took 40 mins of constantly repeating the problem and having the person on the other end repeating himself before I got any technical help. They told me it was a fault at their end and it would be sorted so i left it at that. My bill was due out a week after I reported the fault but because i was told it would be sorted i continued to pay. Two weeks later I got a phonecall from the tech help guys telling me that the problem had been passed onto the engineers, that was the last I heard from them. Two months later and still paying my bill I had no service and was constantly on hold and cut off whenever i tried to chase the problem up, I decided I was no longer going to pay for a service I wasn't getting so rang their customer service dept and told them I would be cancelling my account, they tried to talk me out of it and also claimed I would stil owe them money,I argued that i already had been paying for a service that I wasnt getting for two months and owe them nothing, I then cancelled my payments. After that I received no end of letters claiming that I owe them outstanding money, then 3 months after ending my account they sent me a letter thanking me for informing them of my change of address and tel number (which I never did) they still had the same address on their system as my old one!?!?, then last month I received a letter informing me they have now cancelled my account as requested ( I requested it months ago). In my opinion they dont have a clue what they are doing and their "help" lines are a total waste of time, you spend ages on hold and end up being cut off and if you do get to speak to a person you spend ages repeating yourself to someone who doesn't understand you and tells you anythng to get you off of the phone. At the end of all this I have nothing to show for it apart from a large phone bill and 2 months worth of payments to tiscali which they shouldn't have had as they had breeched their contract and I STILL receive a mix of letters asking for money or confirming the cancelation of the account! My advice ...... shop around before you commit to anything. |
| Asda | just had my purse stolen in my local asda (burton) and the staff were brilliant. As soon as i approached someone for help they didnt hesitate in helping me retrace my steps and were quickly able to see via CCTV that someone had in fact picked it up and walked out with it. It was my own silly fault for putting it down but it's still upsetting that instead of handing it in (they could have taken the cash for all i care) they just plain stole it. The staff were a credit to the store, one of them even offered to pay for my shopping, i turned him down but the fact that he offered was great customer service. In the end they were unable to locate the woman in the store so advised me to report it and cancel my cards, they also gave me my baby milk and nappies as a gesture of goodwill. V impressed. |
| Lowell Financial | vcb187, is there really any need to be so abusive? god knows I am more than guilty of snapping at certain comments made on this site but I always try to put a point across without offending and if I do then I would apologise. It is wrong to assume that everybody in debt does not have a job, if they were unemployed it would of been difficult for them to obtain credit in the first place, also the reason debt collection agencies dislike debt managment programs so much is because it means you have to accept a lesser monthly payment than you want to, and you are unable to constantly harass clients with phone calls demanding more money. Who cares if people think debt managment companies are the best thing since sliced bread, at least by using these companies people are aknowledging they have a debt and are trying to pay it off, people turn to these companies because sometimes they cannot reason with the collection agencies and although some employees of these agencies are well trained in people skills others are not and can be quite abusive. Maybe if the collection agencies were to train ALL their staff in the ways of common courtesy and customer service then people wouldnt need to add to the profits of the debt mangment companies, at the end of the day you are both in the same line of work, you make money from other peoples debt or misery as you put it, just as companies who offer credit make money from interest. I am currently repaying a debt to yourselves via a debt managment company and have so far been treated fine by lowell, but had I not aquired the help of a finance company im pretty sure I would receive my fair share of phone calls and letters. I agree if you owe money it should be payed back but dont judge everybody who is in debt as a criminal it is an unfair assumtion. janeymac at 28th Jan 2007, 02:27PM |
| Lowell Financial | I left a post on here a while ago about the abrupt mannor in which I felt I was dealt with by this company when they contacted me about a debt, however as much as it kills me to do this I feel I may need to backtrack a little. After first speaking to them about the repayments i became I little annoyed that I couldnt seem to reason with them so decided to take another route and go into a debt managment program, that was about 4 months ago (and by the way the debt managment team are great KENSINGTON FINANCE) anyway, since I set up the program I have only received 2 phone calls the first to talk about repayments but when I told them I was with a debt program they just asked me the name and updated their notes, the second call just to check when the payments would start so all I did was give them the contact details for the finance company and that was that, on both occasions the person who phoned me was polite and didint push any extra repayments when I explained about the debt managment program, now I receive a statment every month from kensington so I know that the debt is being payed. I think it all comes down to the individual who contacts you, some people have better people skills than others and some days people just love a good fight, although this should not be the case. I felt I should leave this post about how well the company have treated me since my first experience with them, as I was quick to criticise them when they did something wrong therefore its only fair they get a mention for the good too, guess im one of the lucky ones but at least now i can relax knowing im finaly paying back what i owe. janeymac at 27th Jan 2007, 11:03PM |
| Currys | couple of things, just wanted to say that i am in a fact a SHE not a HE, not important i know but still. It may seem like mkingiteven is being very confrontational but i think it is more out of frustration then anything else, its good you have the skills to deal with people but thats not to say he/she doesnt he/she is just trying to get a point across, also its clear you are an educated person and all credit to you however i think it a bit harsh to ridicule a person because they have maybe missed a commer or two or not spelt something right, this site is not a lesson in the ways of english spelling and grammer, and comments like yours may put others who have difficulty with spelling and such like, off of leaving their opinion on this site, in closing i think its important to say that everyone on this site is but human and and comments made can cause emotional and sometimes angry responses, but just like someone told me, try not to take them to heart. janeymac at 26th Jan 2007, 11:44AM |
| Hotpoint Indesit Company | I work for an electrical retailer and hotpoint cause us so many customer service issues it is unreal! after working for a company that has to deal with the messes thsy cause i would never purchase a hotpoint appliance or any other name connected to them. customers get passed from pillar to post then told to go back to the retailer when they get bored of talking to them. my advice to someone who wishes to take the risk with hotpoints services is always make sure you get the appliance delivered by the retailer, if you take it home with you and you find it damaged when you open it hotpoint wont touch it and will tell you that it was damaged in transit from the store. another way around this is to tell them it was delivered damaged even if you took it home yourself, they cant prove it wasnt and will issue the exchange number. hotpoint is one of the few companies that give retailers a bad name as their bad service reflects on the stores that sell their products. janeymac at 17th Jan 2007, 07:43PM |
| Currys | Thankyou for your comments, i have taken them on board. I dont wish to get into a long drawn out argument about this so I will simply say,only my customers and myself know the service i give so you are really in no place to pass comment on my ability to offer customer service, it is common knowledge that no retailer is perfect(currys,comet,argos,home electric, even asda,tesco, sainsburys get a mention on here)and i accept that customers do get treated badly and things could be greatly improved from stores all the way to head offices however, that is not in my power so I do the best I can with the facilities I am given. the fact that my store is in contact with trading standards is in no way proof of bad service, but infact it is a way of giving the customer 100% in dealing with their issue, if the customers can see we are doing everything we can to help them it makes them feel better, sometimes a call to the right people can help calm a situation down,and as for THE LAW as you seem so keen to point out, i am aware of the sales of goods act and the guidelines i dont need it quoted to me everytime someone wishes to make a point. im sorry you no longer wish to shop with currys and have let the thoughts and feelings of one individual put you off, after all there are plenty of other currys branches around, however im sure the company will cope, i wish you nothing but good service from any other retailer you purchase from but like i said, no retailers perfect. |
| Currys | look this could go on for days, when it comes down to it this site is for people to express their views about companies and how badly they have been treated or how good the sevice they have received was, the majority of postings on this site not just for currys but for all companies is people having little wars of words with others and in some cases launching personal attacks on retailers, the point i am trying to make is it seems perfectly ok for people to come on here and tell anyone who reads not to accept any kind of service that a retailer offers, not to shop at that retailer, not to accept the terms of manufacturers warranties and if all else fails quote the good old sales of goods act. its ok for others to slate companies and their staff but as soon as an employee of one of these retailers has anything to say they get showered with a torrent of sarcastic remarks and hand picked quotes from different laws, the fact is in some cases people do use this site to moan and complain, in hindsight maybe i was a little childish in my reaction to sketchy but after reading his other post about comet in which he basicly tells anyone who cares to read that you should not believe company policy sh**e and manufacturer rubbish (his exact words) it seemed to me he didnt care who he offended he just wanted a little rant of his own, once again i apologise to all i have offended it was not my intention do so, im not the only person who reads bad press about their company and feels the need to reply to it, however i will be more carefull how i approach the matter in future. i do my best with all my customers which is all anyone can do and there is no better feeling than watching a customer leave the store smiling and satisfied. this is not in any way a reflection on how i would treat a customer but a jerk reation to what i thought was a personal insult from somebody who didnt even have a problem with the service he recieved. |
| Currys | I can assure you that the last two postings were not by the same person, maybe its just possible that somebody else who works for a electrical retailer is tired of reading the same old moans or "rants" by other individuals, which is basicly what everyone on this site does. if you look at sketchys post you will see that he mentions reading rants from currys employees when quite clearly i am the only one to have left any postings on this page he also ends his posts with the word losers, if that is not insulting then i dont know what is, its just another example of people having a good old moan and not liking the response when someone does not agree, why is it nobody wants to here anything good about these companies, every trading company in the world has proberly had a mention on this site and you know what? their still trading so obviously no laws are being broken, we are frequently in touch with trading standards who so far have backed us on desicions for customers, seen as i was called a loser by sketchy i dont feel i owe him any apology however i will apologise if i have caused offence to anyone else. P.S will work on my grammer, oh and an ending note, yes in the first 6 months it is the traders responsability to prove a fault on a product which they will do, working with the manufacturer and their approved engineers within a reasonable time.after the 6 months it is then the customers responsability to prove the fault by way of the manufacturer and their engineer, and a majority of customers who ask for refunds and exchanges are over the time limit of 6 months. |
| Currys | to sketchy ref your last comment, so you think its ok for a person who works in one of these stores to be treated with utter contempt and be verbally abused by a customer simply because they choose to spend their money in the store? we should just put up with it because they pay our wages? what kind of reasoning is that? the staff at these stores dont earn much over the minimum wage as it is and they are no longer payed on a commision basis as a matter of fact the pay is pants but i guess us mugs stay where we are putting up with the grief cause sometimes just sometimes is worth it to know you'v helped someone out. if you ask me thats pretty good customer service. the store i work in offers great customer service and will go out of its way to help any customer, i cant speak for other stores but obviously no ones perfect and customers do get treated badly but thats not just at currys stores that is at any retailer you will shop at. any body has the right to stand up for themselves especially at their place of work regardless of who pays their wages,its got nothing to do with having contempt for the customers, customers dont understand that now days you cant return a 6 month old washer to a store and expect a exchange, you cant buy a nice big tv and expect to pop back into the store for a refund if it goes wrong after the first few months, we are set rules and procedures by manufactures that we HAVE TO FOLLOW at the end of the day the manufactures have to protect their business too the only difference is they get to sit on the end of a phone and give out their decision with no comeback we at the store have to explain to the customer and get all the abuse and blame when the customer just wants to argue, the reason there might be so many disgruntled employees on this site expressing their views is because people do not understand the boundries stores are set and think because they cant get their own way they will have a moan on a webpage, but why is it not ok for us to put our side across without attracting more nasty comments from people like you, obviously you dont mind if your treated with contempt at work by your bosses cuz HEY THEY PAY YOUR WAGES! LOSER! |
| Comet / Comet Direct | alot of customers think that by uttering the words "trading standards" and "sales of goods act" the retailer will quiver in their boots and give them what they want, i work for a electrical retailer and think it is totally unfair the amount of bad press we get, just the other day i was on the recieving end of a ear bashing off of a customer because we couldnt exchange his tomtom, i was called all the names under the sun and verbally abused by a man who quite frankly reminded me of my 3 year old throwing a tantrum, he too threatened me with trading standards so one of my collegues rang them for him while he was in the store and guess who was in the wrong! like it or not no matter what you purchase now days there are procedures for faulty goods be they big or small, the people in the store dont all sit in a group once a week and come up with new ways to annoy customers we simply have to do as we are told, the majority of us earn just over the minimum wage and sales staff are no longer payed on a commision basis regardless of what people think, but we still deal with people every day who are down right rude and abusive and then expect us to bend rules and change procedures to meet their needs, there is alot of talk about the sales of goods act as soon as a customer doesnt get the refund or exchange they want but just think would companies like comet and currys be trading the way they are and still keeping a good customer loyalty if we were breaking laws and sales of goods acts? the majority of people who leave the store saying they will ring the local newspaper or trading standards or watchdog because of how they have been treated are the ones who end up coming back and accepting the service we offerd in the first place because they have been told they are wrong, another thing that really winds me up is when people who have faulty dishwashers or sat navs go faulty and they cant possibly live without them, they NEED a exchange right away, do people not have sinks anymore? can people not read maps anymore? i know its not ideal and procedures should be changed when it comes to warranties, service to customers could and should be improved but that will never be determined by the store that lies with manufacturers and untill they improve their service we have no choice but to follow the rules we are set |
| Wescot Credit Services Ltd | just been having a nose through some of the points, im actually being chased by a different company for a debt but after reading postings from brianwilson i couldnt resist saying something, it seems this guy must have an oh so perfect credit rating and the perfect handle on his finances, goody for him, people get into debt for all kinds of reasons and no matter what you people think nobody likes to be in debt, i was v stupid when i hit 18, had a good job in the navy great income, was offerd the usuall loans and cards and thought great iv got a job for life, didnt see the medical discharge coming!! however i refuse to deal direct with these collection companies as they are nothing but commision payed bully boys, they dont listen and dont see past their own noses and dont care about a persons circumstances, out of all these blaggers i notice there isnt many of you jumping to the defence how many of YOU are guilty of being rude to a individual over the phone or via mail?, common decency works both ways! im now in a debt managment program, like i told the company after me im not refusing to pay but with a young child and a baby due at christmas and working part time i have other stuff to consider. sorry if people thought my little rant was pointless but some things just grind my gears!!! |
| Currys | to paulricm, thanks for your reply, i was just having a bit of a rant yesterday, i know there are some huge issues with the standard of the manufacturers warrenty and the service they provide, i cannot speak for all the stores in the dsg group but i can confidently say that in the store that i work we try everything we can to get a result for our customers, it is just as frustrating for us when we are in contact with manufactures and keep hitting brick walls, i agree things could be done alot better and should be more customer friendly but the guys in the stores dont make the rules we just have to follow them. janeymac at 30th Aug 2006, 11:57AM |
| Currys | i get so fed up with people complaining about the service they receive at currys or any electrical retailer, we offer support for all products which clearly have added benefits but when the customer refuses the extra service and then they get a problem a few months down the line its all currys fault! a manufactures warranty is just that, manufacturer! we have no control over their engineers or services we are just the ones who have to deal with the many abusive and down right rude people who come into the stores and think its ok to take it out on some "shop girl". we dont get paid enough for the rubbish we have to put up with, try working a day in our shoes! yes there are issues when customers get treated badly but you can put money on it that it isnt the fault of the poor person stood behind the desk having to deal with it. give us a break!!! janeymac at 29th Aug 2006, 04:46PM |
| Comet / Comet Direct | why do people thnk that shouting works to get an exchange this is not the case have you ever thought that the people that sell you the items DON'T make them and as for the sales of goods act it only works in very extreme cases any item that you buy has to have a proven fault which most of the time only the manufacturer can tell comet, currys ,dixons ,miller bros,the late power house all offer the same kind of terms in 12 mths warrenty which is a contracr between the manufacturer and the customer which is why it is called the MANUFACTERS WARRANTY not a retail one retailers offer you a chance to take the warranty from them in sted so if you decline this you will have to wait the 21-28 day repair period thank you and goodnight |
| Lowell Financial | i had a quick read through the feedback and cant believe what iv seen! i thought it was just me being unreasonable with them, lowell recently contacted me about a bank debt coming up to 5 years old, iv heard nothing for years so naturally forgot about it, however i thought i would do the sensible thing and ring them to see if i could come to a arrangment with them, i explained the debt occured when i was discharged from the navy and was moving around alot and couldnt afford to repay at the time, i also explained that i now only work part time and earn about £400 a month, i have a young child and a baby on the way and although i do recieve help in the form of tax credits i also have the usual outgoings and nursary fees to pay, i offerd a small monthly payment for the debt and offered an increase in the payments if my incomings were to improve, the gent on the phone was very unsympathetic and told me that even with my circumstances being what they were they would only except much larger payments a month or the whole thing he very kindly gave me 7 days to start making my large payments! he was rude and although i know it is his job to collect debt he simply would not listen to reason. it has crossed my mind to ignore the letters but i am now looking into a debt managment servis to see if they can talk some sense into the.all this for a 5 year old debt it just doesnt seem worth the hastle. |
