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| East Kent Cars | To JEalden When you buy a 2nd hand car from a dealer, even though it doesn't come with a warranty, you still have some legal protection. YOu will need to look at the following document supplied by the CAB and take advice from your local Tradinh Standards office: http://www.adviceguide.org.uk/c_secondhand_cars.pdf A 2nd hand car purchased from a dealer should be of sellable quality. I would find that a car breaking down within 2 hours of purchase is not what I would call sellable quality. Indeed the dealer may be committing a criminal act.  sduffield at 25th Jun 2009, 04:43PM |
| Arnold Clark | To peopleareneverhappy The prices you quoted, have you just plucked these figures out of the air? It cirtainly does not cost £400-£500 to recondition car. The figures you quote are for one-off's. Don't you think that we know how many cars AC will recondition and will get hugh discounts of parts, panel repairs, tyres ,servicing etc. They will use their own mechanics to do the work, therefore reducing the cost to AC. It certainly does not cost AC £200 for a 12-month 3rd party warranty. It costs that much for one car and I can't see AC paying retail price for each warranty (more like they will have a volume trade discount deal). Do you seriously believe that AC will take trade-in cars if they know that all they will get in profit is less than £500? To give you some idea, I traded in my car at a local garage (not AC). After servicing, repairs to small dents in the door panel, 2 new tyres, 12-month warranty and a full valet, the garage put it up for sale £1000 more that they gave me as a trade in. Knowing the garage owner, he admitted that the sale of the car would land him a profit of £600 even if it didn't sell for a couple of months. He didn't even price the car up at full value (which AC dealers would). |
| Zenith Staybrite | To Sean12345 (and all double-glazing customers). An double-glazing insider once advised me on the following when I had problems with a double-glazing company (a few years ago by will still be valid): In answer to many questions about pricing policy, I can spill an industry secret. A typical rep will be on 15% commission. However for every pound over the "price" he sells it for ( known as overs ) he will get 25%. so here's how it works::: real bottom price = 5K his first quote 12K final quote after haggling 8K. His commission will be 15% on the 5K PLUS 25% on 3K overs . In total the sales man would make approx £750 commission on the sale PLUS £750 on the "overs" Makes sense now doesn't it? Easy calculation: add up your windows then times by £450.00, this the buying and selling price for top quality windows. |
| Virgin Media Company | To mistkidd08 You can not blame Virgin Media for something that another company has done. To put you straight, Virgin Media do not run or own the shopping channels you complain about. These are run by other companies who just use Virgin Media/Sky/Freeview/BT Vision as a broadcast medium. Your complaint is directly with the company themselves and not Virgin Media. |
| Kitchens, Maple Mill | Looks like Kitchens has had their legs slapped for advertising ex-display kitchens at a knock-down price which they do not stock. See the full adjudication at: http://www.asa.org.uk/asa/adjudications/Public/TF_ADJ_43906.htm |
| Comet / Comet Direct | To BlahBlahBlah You seriously need to check the SOGA as: 1. The SOGA is to protect the customer from unscrupious traders. If you check the SOGA, you will see that the retailers are liable for any repairs on the item, irrespective of the 6-month rule. This rule allows the first 6 months where it is the retailer who has to prove fault. After that, the retailer is still liable for repairs, but the customer has to prove that the fault existed in the first place. The customer does not have a contract of sale with the manufacturer, so the customer can not be made to contact them for a repair. 2. No, when you buy from a retailer, you enter a contract of sale with the retailer. It is irrelevant what restrictions the manufacture says. As the rules say "Your statutory rights are not affected", i.e. your righs under various consumer protection laws are not affected. 3. The SOGA is in addition to any manufactures warranty. The SOGA also allows redress of up to 6 years (5 years in Scotland) from purchase. 4. Do you have any proof of your claim? Actually, from what I have seen, it is a result of reducing costs and using very cheap components that make items fail within the 12 month warrany period. 5. Yes, I agree with you in a fashion. Whether the item is £60 or £6000, you will get a lemon in any batch. But what makes a good retailer stand out from a from a bad one, is their customer services. Get a good retailer who knows the SOGA correctly and the customers will be happy. |
| Comet / Comet Direct | To glowy69. Just a few points I would like to add to your comment. You say that after 6 months, it is up to the customer to prove that it is not fit for purpose, but what you fail to mention is that the SOGA has been ammended to include durability. If, say a £2000 TV decides to pack up after 18 months then it is within the SOGA that the retailer may have to repair the item, given the general wear and tear. Indeed, the SOGA implies that the customer as upto 6 years of statutory rights against the retailer for repairs. See http://www.consumeractiongroup.co.uk/forum/pcworld/77353-sale-goods-act-etc.html Obviously a £6000 item should last longer than a £60 item |
| Toys R Us | To jpb. You will probably find that either: 1. the box is a ex-demonstration one which has been in another store. 2. the box has been used by another customer and returned to another store for a replacement. As long as you have a receipt, and you can verify that it is the same store you purchased it from, then the store does not have a leg to stand on. They are selling used good as NEW and under consumer law, this is wrong. |
| Belkin | To UncleZen. There are two types of routers, one for ADSL and one for Cable. The one you probably purchased was designed for cable (which doesn't need a modem). You can not complain about a product if you purchased the wrong model for your use. If you had spoken to the store sales team (or if purchased online to the pre-sales team), and explained what you have, then you woul have been given advice on the correct model to purchase. |
| Blue Sky Limo | To SR Two points I need to raise: 1. Blue Sky Limo is nothing to do with the Satellite TV company Sky (BSkyB) 2. Regarding broadband. How else are Sky going to get broadband to you without a BT line? The technology for ADSL is completely different to that of cable and ADSL requires a BT line. That's who you can get broadband with Virgin Media without a BT line. |
| Lloyds Tsb Insurance | Have been with Lloyds TSB for my car insurance for the last 8 years. Each year, their renewal price has been with £30 of other companies (decided that the extra £30 isn't a reason to change companies). The insurance renewal is on 30th April each year. Back in March this year, I changed my car so the insurance group went from a group 5 to a group 8. Now, at renewal time, the price that Lloyds TSB wanted shot up from the £440.00 on my old car to £815 on the new car. Thinking that this isn't right, I checked their website, put in the same information as on the renewal policy and lo-behold, the price came back was £581.00 (a difference of over £200.00). Spoke to various people in Customer Services, but no-one could give me an answer as to why there's a hugh descrepancy between the renewal notice and the online price. They even looked though the previous policies but couldn't find a reason for the difference. Talk about trying to fleece the existing customers. |
| Coldseal Group | Hi daveath. The finance company is equally liable for any faults which are covered on the 10-year guarantee for the duration of the finance. This is due to the Consumer Credit Act. Speak to you local Trading Standards, or even write to the FSA and advise them of the problems. |
| Play.com | Hi kmj. Did they take payment from your credit card? If so, and the sat nav units were "a bargain", then you are entitled to purchase the same units from another supplier and claim the difference from Play.com. This is called "loss of a bargain" |
| Kitchens | Hi mawkishbears. Go back to the court and ask for a bailiff order. Then sit back and watch the bailiffs turn up at the door of Kitchens and seize goods. |
| Kitchens | It seems like our friend "Kitchens" have had an ASA ruling against them regarding the issue with chip-board units See http://www.asa.org.uk/asa/adjudications/Public/TF_ADJ_42372.htm |
| Lowell Financial | To mld. You don't seem to get it do you. If a company gets it wrong (wrong person for example), then it is the company's responsibilty to contact the correct person. It is not up to the person to PROVE who they are. It is up to the company to prove that they have the correct person. |
| Lowell Financial | To tommo1987. You say that mistakes are made (we all make mistakes) and that if a mistake has been made then explain the situation to the Lowell staff and it will all be sorted. Unfortunatey you are living in a dream world. Lowell's staff do not believe you that you aren't who they say you are, even when you present evidence to prove it. I had 9 months of agro from Lowell even though I sent copies of my driving licence and passport to them, including the letter they sent to me. Any good company would realise their mistakes and say sorry, but not Lowell. |
| Arnold Clark | To leeannecadden. First of all, you need to check your finance contract. Look for the total amount payable as this usually represents the total cost of the finance for the term of the loan. The total amount payable includes fees and other interest charges. Check to see if the toal amount payable divided by the total months should equal the monthy amount. If it doesn't, then these something amiss. Secondly, most loans work by loading the total interest upfront, so the monthy amount you are paying is actually paying the interest first, and then the captial. |
| Profinder Uk | Some good news for a change: http://www.mirror.co.uk/news/mirrorinvestigates/ |
| Abbey National | To taffy300. If Abbey have lost your original documents (birth cirtificate, drivers licence, passport etc), then you should be able to pass any costs incured for getting copies of the documents to Abbey. They have a duty of care to look after your documents whilst they are processing your application. |
| Halfords | To peopleareneverhappy. Whatever a retailer advises a customer on regarding a sale of an item, is over and above the customers legal rights. It does not replace them. Therefore if Halfords advises that the item has to be sent to the manufactures for repair instead of a Halfords store, then this advise does not replace the SOGA (which states the retailer is liable). |
| Lloyds TSB | To chantellegreene. First of all, you will need to speak to the manager of your branch (do not accept any other person apart from the manager). Ask the manager to explain in detail what you actually agreed to. If this is different to what the collections dept say, then complain to the Banking Ombusman. You may also have some luck with logging a complaint with the FSA. |
| Tesco | To pauldny. There is nothing in law that states a retailer has to give you a receipt, so it is unfair for a retailer to ask for a receipt (see http://www.dti.gov.uk/consumers/fact-sheets/page24700.html q.7). However, a retailer is entitled for some proof of purchase (a cheque stub, credit/debit card statement). The retailer can not get out of its responsiblities |
| British Gas | Received a letter from BG just before Xmas saying that they are going to introduce a £5.00 late-payment fee. The problem is, BG can not send out its bills on time. Every gas bill i've had in the last 18 months has been for a period between 80 days and 129 days (I take it BG has their own version of what a quaterly billing period should be). |
| First Choice Holidays | To takenocr*p Re: First Choice Holidays. |Do not accept the £50 voucher offered. Wite a letter to FC head office, detailing the problems. Advise them that they have a limited time to reply. If you don't get any results, file a complaint to ABTA. If you purchased a holiday which described a 4* hotel, but actually the hotel was 2*, then they have misrepresented the holiday. Do not give in. It may take a few more months but you will like the reward. |
| Toys R Us | To finsadog As the DVD player compatibility issue with a manufacturer design fault, then you can get a refund from the retailer under the SOGA, as the product is not fit for purpose. This is irrespective of the item being opened. Looking at Leap Frog website, they have posponed the launch of the product due to this issue. See http://www.leapfrogshop.co.uk/leapfrogshop/news/news.htm |
| Comet / Comet Direct | To JollyGoodEgg. You are forgetting one crucial and fundemental point. The Sales of Goods Act is there to protect consumers from retailers who "wash their hands" of faulty items after the sale. The Act, as described by LAW, makes the RETAILER liable for any faulty goods, irrespective of any extended wareantees or manufacturers guarentees. The retailer is responsible for any faulty item UPTO 6 MONTHS from the date of sale. This isn't fiction or a phrase picked up from the pub. THIS IS FACT. The 28-day period you state may be company policy, but it is not law. I repeat, it is not law. The customer engages into a contract with the retailer (e.g. Comet). If this item then develops a fault within 6 months, it is in law that the onus is on the retailer to either repair or replace the item. Now if the repair means that the retailer just passes it onto the manufacturer or another qualified company, then by law this is reasonable. If the manufacturer does not want to repair the item, then this is of no concern to the customer as the contract of sale is not with them. The retailer then has to shoulder the cost of the repair or replacement. I would suggest that you read the Sales of Goods Act (here is the link if youy can't find it http://www.dti.gov.uk/consumers/fact-sheets/page24700.html). If, on reading the Act, you are still in disagreement, I would suggest that you spend a few hours with a Trading Standards Officer. |
| Ocean Furniture | To lisbrown39. Mastercard are equally liable for any company that goes "belly up". As a consumer, you have the Consumer Credit Act in which you can recover your money from the credit card company, irrespective of them trying to claim money from the administrators. Write a letter to the card company, mentioning the Consumer Credit Act and your rights onder the act. |
| Clubseasons.co.uk | clubseasons is a timeshare company. They will ask you for some money upfront, which will cover the maintanence charges for the 1st year. The 1st year, you can only take your "holiday" in the UK. Personally, I would leave well alone anyone who wants money for a so-called "free" holiday. Do a search on google for clubseasons if you want to check it out for yourself. |
| Clarks Shoes | To lili. There isn't a law in the UK that demands shops give receipts for goods/services purchased, so you can not demand a receipt from customers. If the customer knows the date and approx time that they purchased the goods, then it is reasonable to assume that the store could search through their transation logs/till rolls for the sale transaction. UK cunsumer law also dictates that the goods supplied have to be of a "merchantable quality" and are "durable". This means that if you purchase goods and then become faulty within 6 months, the retailer has to prove that the fault existed at the time of purchase. The customer can also argue that the goods aren't durable if they fall apart/become faulty within a short period of time. In saying that, 3 months wear for a pair of shoes is quite a lot of use. I would say that 3 months use is wear and tear for shoes. |
| Tesco | Just visited one of their supermarkets after a few weeks and thought I'll give their "green Tesco points for every bag reused". Got to the checkout only to find Tesco's policy is to give you 1 measly point for every bag reused, and they have to see the bag in order to qualify. Did point out that just loading the car without using bags is still saving the enviroment as you are't using their bags. Also pointed out that the TV advert shows Alan Wicker filling up his suitcase with goods, but CS did not want to know. I've realised this recycle bag thing is really about increased profits for Tescos |
| Wescot Credit Services | To bobboberson. You say that you can't discuss details with the person who you call until they confirm their identity because of the DPA. Well the DPA runs both ways. How does the person you call know who you are. After all, anyone can call anyone else and pretend to be from company A or company B. This is how some ID fraud works. |
| Coldseal Windows | alimel...Did you take out a finance agreement for the windows/doors? If so, you will find that the finance company is equally liable for any problems for the life of the agreement. |
| Argos / Argos Direct | To mary06. If you can understand, all that us customers want from Argos is to be treated fairly and in accordance with the law. Your customers get irrate because some customer services staff do not know what rights the customer have. If an item is faulty when purchased, then customers are in their rights for a replacement/refund. If it goes faulty within 6 months of purchase, then it is the retailers responsibilty to prove the fault. I purchased an Alba mp3 player but was faulty. Got it replaced with the same make, but that was faulty as well. When the 2nd item was returned the price of the player had reduced by £2. The CS staff was adamant that she was only allowed to refund the lower price. |
| Weatherseal | To mrianjenkins. You can always play them at their own game. Advise them, on the phone and follow this up with a recorded delivered letter, that as they have agreed to the price for the job (quotation agreed, contracts signed, finance signed and survey completed OK) then you expect the job to be completed. If they don't agree to this, then advise them that you will be suing them for breach of contract. Also, get the finance company to put pressure on them, as the finance company is equally liable for the job. If weatherseal does not co-operate, then make a claim via moneyclaim or small claims court to both Weatherseal AND the finance company. |
| Coldseal Windows | Hi ldvaux. If you have the Goldcard guarentee, then the plan would have been backed by First National finance. FN are equally liabe for any faults with the product/installation for as long as your finance is in place. |
| Carphone Warehouse | To cathvogel. If CPW have asked the bank too early, then it is the banks fault for releasing the funds to CPW. As the bank for compensation on their Direct Debit guarentee. They may try to wiggle out of their responsibilities, but be firm and stand your ground |
| Uk Vehicle Solutions | To Lee Seridan UK Vehicle Solutions are due to be struck off the Companies House list of companies. You could pay companies house a fee of i think £2.50 to download a copy of the LTD CO paperwork, which will show directors/company secretary home address. UK VEHICLE SOLUTIONS LIMITED 7 CRAIGHALL HOUSE HIGH CRAIGHALL ROAD GLASGOW LANARKSHIRE G4 9UD Company No. SC215782 Status: Active - Proposal to Strike off Date of Incorporation: 14/02/2001 Country of Origin: United Kingdom Company Type: Private Limited Company Nature of Business (SIC(03)): 7487 - Other business activities Accounting Reference Date: 31/07 Last Accounts Made Up To: 31/07/2002 (TOTAL EXEMPTION FULL) Next Accounts Due: 31/05/2004 OVERDUE Last Return Made Up To: 14/02/2003 Next Return Due: 13/03/2004 OVERDUE Last Members List: 14/02/2003 Previous Names: No previous name information has been recorded over the last 20 years |
| First Choice | Booked an All-Inclusive holiday in April 2004 for Oct 2005 (18 months in advance) for the Pegasos Palace in Turkey (4*). The brochure states all the facilities that are part of the AI and all that are not (payable locally). Since booking, they have changed the AI status, so now such things like orange juice/ice cream/kids club are now payable. The brochure also states golden beach, disco, kids pay area. Unfortunately, these have not been built. The beach is a disgrace and covered in weeds/bushes/glass. First Choice have constantly lied about the status of the hotel and have refused to act on the complaints. DO NOT HOLIDAY WITH FIRST CHOICE |
| Coldseal Windows | Hi AK47. If you had the installation done using the First National credit agreement, then I would seriously suggest you contact them in the first instance. They are responsible for any unfinished work. You will need to advise them that you are being hasstled by the liquidators. Do not pay any money to the liquidators until you have spoken to FN NB The liquidators are only looking after the interests of the creditors/debtors |
| Coldseal Windows | Hi stafbt. DO NOT pay the liquidators. Speak to First National regarding the problems. They, as a finance house, are equally responsible for any problems arising from the installation or faults with the windows. If you signed on the understanding that you don't pay until you are 100% satisfied, then they have to stand by that. Don't forget, the liquidators are looking after the interests of Coldseal's debtors, not the customers. The more money they can collect, the more money they can pay to its debtors. They may threaten you with a court order, but it can't be legally enforced. When you speak to First National, as them to block any payments to anyone until the problems are sorted. |
| Land Of Leather | To marionmc1110. There shouldn't be any charge for any item to be taken from the warehouse to the store. The contract is with the store, not the warehouse and as such, any items that are not in stock for immediate collection should be delivered to the store free of charge. They would have to do this for store stock anyway. All they are trying to do is to con your mom out of their profit which they would have had if the item had been delivered to the house. Stand your ground. |
| St Helens Glass | Hi edith. Write a letter, stating that you give them 14 days to refund your deposit, as they are in breach of contract (a contract existed when they took your deposit). Explain that if you do not receive your deposit within the time stated, then you will charge them 1.5% interest per month, backdated to 30-days after you cancelled and will apply to the small claims court for payment. Send the letter to the company, via recorded delivery (so someone has to sign for it). |
| Wanadoo / Freeserve | To WandooCSA. People pay their money to Wanadoo. Their contract is with Wanadoo not the subcontractors. You are just playing the blame game where no-one takes responsibility. Customers of Wanadoo don't care what problems Wanadoo have with subcontractors, they just want the service they are paying for. Wanadoo needs to get its act together internally before releasing a product/service on the public. |
| Argos / Argos Direct | Tess. You should have stood your ground and demanded your memory card. If they advertise one, they should supply one, or give you a discount on the purchase price. |
| The Link Direct | Ask you card issuer to do a charge-back. |
| Telewest | To kevg. Not being too disrespectful, but by generating income from Blueyonder's FREE webspace, you are in breach of the AUP (see section 4 in http://www.blueyonder.co.uk/blueyonder/getContent.jspx?page=h_services_aup). If your sites are that important to you, why didn't you spend £20-£50 per year buying space from a proper provider (the price would include support SLA and backups). Blueyonder are giving you space on THEIR servers free of charge. |
| Carcraft | leesa7711. Your boyfriend has every right to demand carcraft either rectify the faults, or have a replacement car. If the faults were serious enough to make the car unroadworthy, then contact Trading Standards. Also, as your boyfriend signed a credit agreement, speak to the finance company about the problems (car problems and paperwork problems). They are equally liable. They could also stop payment to Carcraft. |
| Coldseal Windows | Daniel...Yes I was a customer and yes I did follow up the sweetner which was offered. They originally offered an extra window free, but held out for a cash reduction on the installation. IT took 18 months for everything to be sorted. This was before Karl was at the helm. I know that I've been fortunate and lucky to get the installation completed, but it was only through shear perseverance that I ever got a resolution. And yes, I had to get FNB involved before they would release funds to Coldseal. My post to bully has been taken out of context and was supposed to highlight the fact that there is a bigger picture out there. Everyone has lost money, be it ex-employees or customers. |
| Sony Playstation | You will need to ask your uncle if he still has the receipt. If not, you could always ask him how he paid (credit card/debit card). If you know the date of purchase, you could ask the store to go through the till rolls for that date. Even if you can't find any information, Sony should be able to honour the 1 year warranty. |
| Coldseal Windows | Bully....As jas&lis said, I do feel sorry for you to lose your job this close to Christmas, and I realise that it is ultimately the kids that lose out, but you have to remember that some of Coldseal's customers have lost 1,000's of pounds or have to put up with defective installations. 4 weeks lost wages is peanuts compared to someone who has worked for months or even years to have a conservatory/windows installed, only for them to lose everything. You have to see the bigger picture and put your predicament into perspective. You should be directing your frustration towards Karl Williams and Co. |
| Coldseal Windows | Bully. What was your job at Coldseal? Were you a salesman or fitter by any chance? |
| Wescot Credit Services | Write a letter to them, stating that if the demands for your ex-husband are not redirected to the address supplied, then you will report them to the Data Protection Registrar. Send the letter on Special Delivery. Make a copy of the letter and sent it to your MP. They have a duty under the Data Protection Act to amend any incorrect data held on their systems. This includes addresses. |
| Coldseal Windows | Hi Fraud. No, I sent a letter to their solicitors outlining the problems/issues with the installation. I even sent copies of letters which I had sent to Coldseal's head office as well as to the GGF and First National. I received a reply within 7 days saying that they weren't taking any further action. I must say that First National have been excellent and refused to pay Coldseal until the job was finished. Just a quick note, anyone who used FN to purchase their goods are leagally covered for any problems for the duration of the finance agreement. Just give FN a call and they will send you out a form. |
| Coldseal Windows | to pink23p4. Heywood Williams sold their share in Coldseal in August 2003. Extract from their website: "Heywood Williams disposed of the share capital of Coldseal Limited in August 2003 for consideration of a 19.9% interest in what is now The Carthium Group Limited. This shareholding has no carrying value in the accounts of Heywood Williams. Coldseal represents some 3% of Heywood WilliamsÂ? group turnover. The Group is a creditor of Coldseal; £2.5m relates to historic debt, which was fully provided for on disposal of Coldseal and £0.7m relates to current trading, which will be provided for in the 2004 full year results." Just one other point. The suppier has the right to pull the plug on Coldseal, just like we, as customers, have the right to issue a CCJ against them. The Coldseal group changed their name 3 times in a space of a year but no debts were transferred. |
| Coldseal Windows | to fraud. No disrespect to your sister and her lodger, and I'm sorry to hear about your bereavement, but from past experience of the Redditch office, they couldn't give "two hoots" about anything except lining their own pockets. |
| Identity Direct UK | Don't know if this is useful: Identiry Direct are a training name for: Ortega Publishing Pty Ltd PO Box 20760 London E3 3DE United Kingdom Domain Name: identitydirect.co.uk Registrant: Ortega Publishing Trading As: Ortega Publishing Registrant's Address: Unit 176 - 180 Euston Rd Sydney NSW 2205 AU Registrant's Agent: Domains Directors Pty Ltd [Tag = RAREDOMAINS-AU] URL: http://www.aunic.com.au |
| Coldseal Group | Hi switch. Just to let you know. Alpine Windows are owned by Heywood Williams (the former owner of Coldseal, who still had a hand in the pot of the Coldseal Group Ltd) |
| Coldseal Group | rjm2k. windowquoter.co.uk and priceengine.co.uk are two companies owned by heywood williams (the former owner of Coldseal). It is quite possible that if you emailed Heywood Williams regarding Coldseal problems, they have kept your address for future purposes. FYI heywood williams disassociated all links from Coldseal sometime this year. It was them who forced CS into liquidation as they haven't been paid for work they had done. |
| Coldseal Windows | Who are you kidding daniel? When we were having problems with our installation, Tim Orchid promised us a letter and a cheque for £175 as a sweetener for all the problems we had. The letter/cheque never arrived. Then we were told that he had left the company. All of a sudden, after a year, Tim mysteriously re-appeared in the Redditch office. The Redditch team lie their face off just to get the customer off their back. We had one fitter, who, after sitting outside in his van for 30 mins, had the cheek to say he was only told to sort one one of the problems that we had, even though he had a fax in his hand listing all the problems. Steve |
| Coldseal Windows | To snaked again. The company was going "down the pan" well before last year. Had my windows replaced in Jan 2002 and then had 18 months of grief. Luckly had First National finance deal, so no deposit/no payment until satisfied. They even had the cheek to send a solicitors letter for the payment of the wimdows, even though they weren't finished. Tim Orchid of the Redditch branch is a complete a*se |
