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|The Aa||Daughters car broke down on the inside lane of a 40mph dual carrigeway. The AA deemed it to be a ''live lane'' & told her to phone the police to ask them to move it to a safe location.
Police told her it was safe for recovery & even when she & the police told the AA, the AA would not attend.
They say they are only allowed to assist when the vehicle is out of the traffic flow also they are not allowed to attend ''live lane'' incidents without the express permission of the relevant authorities.
I'd have thought most roads mean it would not be out of the traffic flow!!
They also do not record such calls, only log them against the initial request. This means they do not have a full record of what was said!!
They do not tell people this in their adverts!!
Even an AA patrol man was surprised that they didn't attend!
Cost of local company was £150 vat.
Other companies have assured us they would have attended.
We are changing provider.