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| Parcel2go.com | An appalling experience. Arranged Saturday collection by HDNL through Parcel2Go. In spite of phone confirmation by HDNL that they had the collection booked they never showed up. Parcel2Go's Live 'Help' is a bad joke - refused to do anything proactive, told me collections were not guaranteed and simply said to book again, for which I had to pay a second time because refunds take several days to process. The second booked collection was for an evening, again by HDNL, who once again failed to show up, although tracking details show that they attempted collection in the morning in spite of having charged me extra for evening. Again Parcel2Go took the attitude that there was nothing they could do about it and refused to let me speak to a Manager. I was told a Manager would contact me the next day - which did not happen - surprise, surprise. In short, a bunch of shysters happy to take your money but unwilling to do anything about it when their agents (the couriers) fail to fulfil their obligations. parameter at 15th Oct 2010, 02:53PM |
