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|Brighthouse||Yea understand that but when people circumstances change, nit their fault, a major company like that make loads of money from interest and late fees and people on low incomes or benefits get their kids stuff and house goods in there through no choice as they can't afford to pay out a full cash sum and we all been through being skint, but it's the way we get treated by this company, I wouldnt have gone to brighthouse at all if my washing machine hadn't broken, a car on finance is a choice not a need.
The way they knock your door after 2 days late and harassment and being spoken and treated like I am a criminal.
|Brighthouse||I hate brighthouse!!! i tell them i can't make a payment after 5 days when it is due, only a few times I have done being a single mum it's hard. is this company 'flexible' no they have no understanding I always pay it, everytime I am a day late I get a phone call or if I check my phone they have phoned 5-8 times. the guy that deals with late payments should not be allowed to speak to people full stop, how he speaks to me is disgusting, once I told him I was at hospital due to my dad having a stroke "well I will be sending a van out to retrieve the goods" disgusting. one day my payment was late I was getting phone calls every half an hour and at 2pm they are knocking my door even though I did say I would have the money by 4, the guy knocking the door said he was going to call the police I said I had a tenner could he take that as some of the payment "no" I closed the door again he was knocking the saying he wants to know my landlord's name said I didn't know it so he decided to knock my neighbours doors, they didnt answer he then put his foot on my step so I couldn't close the door waving a screw driver in my face, managed to eventually close the door, he then started to kick my balcony fence. I was on my own and very scared I was shaking and my 2 year old was screaming. I made a complaint to head office but due to me paying late my complaint wasn't taken further. I can't wait to get my washing machine paid off as I will never ever use brighthouse again. I think they prey on people that are on benefits and on low incomes and how people are treated are disgusting. Very happy taking money off you but sending stuff back that are broke or we can't afford it they get nasty. i am keeping records of how many times they ring me and will record phone calls and record when they knock my door as I will not be subjected to being spoken to like that and made to feel scared of being in my home when they knock the door for just being 3-5 days late on payments.|