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|Parcel2go.com||I have used this company for some while, never outstanding but generally adequate. On Sunday I booked 2 next day shipments to go to separate addresses in the UK. Collection should have been made on the Monday.
At 5pm there had been no collection so I contacted Parcel2go who said they would arrange for collection the next day (Tuesday) when I said it wasn't satisfactory they pointed out their terms and conditions did not guarantee a collection. So I duly booked for the next day and had to call my customers and explain they wouldn’t be getting their orders on the day I’d promised.
On Tuesday morning I had not received confirmation that my order had been accepted so I contacted them again and was told there would be no collection today (Tuesday) would I like to re-arrange booking for tomorrow.
At this point I told them I wanted a refund and would not be dealing with them again.
At 12.30pm I contacted Interparcel.com, who I hadn’t dealt with before, and by 1.15pm TNT had collected my parcels. Guess which company I will be using from now on.