If you have a Blagger account, please sign in.
There are currently 27127 comments left for 3796 companies by 32778 users.
Not Logged In
| Electrosaver | I would like to say i have used electrosaver on more than 1 occasion. I have found them to be very helpful, and have delivered as promised. Very good prices, recommend ElectroSaver |
| Talk Talk | This is the worst company I have ever had the displeasure to deal with. I (unfortuntely and in a moment of weakness) signed up after feeling sorry for one of the street saleman. I asked for broadband (which I never received) but ws charged for month in month out. I wrote to them a number of times telling them how useless, ignorant and stupid they were and called a number of times having to spreak to some f****itt who couldn't speak English but worked for a company called talk talk! I changed back to BT and the idiots gave me some money back after illeagilly taking it out of my account then sent me a debt collection letter! THEY ARE THEE WORST COMPANY - WHAT EVER THEY DO IF IT'S FREE TELL THEM TO GET STUFFED they nearly drove me insane after 6 months of trying to be an interpreter then having their staff hang up on me because they couldn't speak English! Hope they go bust beeninthegame2long at 4th Jan 2009, 07:23PM |
| Welcome Finance | I to worked for this company for over 7 years. I throughly enjoyed my time at Welcome and did my upmost to help any customer that was experiencing financial difficulties. I feel for the employees as they have to put up with customers talking to them like something they are wiping off their shoe if they can't pay or if their car goes wrong. I had a leaking roof but I didn't stop paying my mtg! The jobs is good but the stress and pressure you are put under to exceed blueprint targets is too much and encourages staff to ensure customers take ppi/warranty's, emergency home care insurance etc. Thankfully I no longer work in this industry (sub prime sales/debt collecting) the company is a massive sausage machine that burns you out then doesn't give a toss what you do. If your an employee and are enjoying it then you need to go help an underperforming branch and understand what real commitment is. For those customer who were pressurised into taking insurance they didn't want you need to complain. You may have a poor credit score but you are still entitled to be given the choice! GOOD LUCK beeninthegame2long at 4th Jan 2009, 07:14PM |
| Sky | Awful company to deal with, they offered us Sky and multiroom back in October, but the over zealous salesman chasing his targets neglected to mention that we would have to have it connected to a phone point all the time. When we found this out I contacted Sky and we agreed to drop the multiroom and just have the Sky at the same offer price. All was ok until the contractors (not Sky's own people as promised) called and fitted the box which was fine..until we got the bill..they started billing us for two acounts due to the fact we didnt keep the phone line in (not conveinient as the point is in another part of the house) It took two hours of wasted/dead end calls while we tried to contact a Sky rep..in the end we treatened to cancel, you get put through to someone with some sense that way, who will then do their best to charm you and sort the problem. Sky charge 6 pence a minute to sort THEIR problems, getting through the menus will cost 36 pence (if you dont get cut off halfway through!)..nice little earning racket. Dont bother complaining to Sky, nothing will be done..! FooledOnce at 4th Jan 2009, 01:59PM |
| Pier Management | I've just started to experience nasty tactics by this company. I bought a flat about two years ago. They never sent me an invoice for a six monthly ground rent (£25). Two weeks ago, suddenly a bill for nearly £500 arrived with arrear charges, etc. I wrote to them explaining the situation and requested them to send me a correct invoice. They ignored my letter and have now sent me another bill. Judging by what I have read about the experience of other people, this company will carry on charging additional amount at an accellerated rate until the time comes when one wants to sell the property. At that time most people will pay up. Clearly this nasty company, acting on behalf of Waterglen Ltd, is commiting fraud and getting away with it. I'm collecting as much evidence as possible to expose them, including a local and national campaign. If you have similar experience, please respond and contact me. getthem at 3rd Jan 2009, 09:27PM |
| Sleepys Mattress | great service, great bed and mattress, they matched the price of my local store and gave me free delivery wow: http://www.mattress-sales.co.uk/ mikesmithy at 3rd Jan 2009, 07:24PM |
| Rising Stars Media Solutions | Anothoer one of THOSE, they sent an invoice out of the blue, for £199 for and advert we have not agreed to now thay are sending me reminders and threat that tey will pass to the legal dept.. i have done some investigations and have found that this address is not a business address but a residential and acording to the Manch Labour web site a local counceller lives there (i wonder if he knows someone is using his address for this sort of thing) would like to know if anyone elese had had anything to do with them any info would be much appreciated thanks dawnie79 at 3rd Jan 2009, 01:51PM |
| Moben Kitchens | First of all. Visit the Moben website and try to put a review on there.... You've guessed - only the reviews they want you to see are there. A year on we are still suffering from the Moben kitchen we had installed. The quality of the components are very good, but do make sure you get kitchen fitters from Moben and not subcontractors who have been given twenty quid to do the entire job. Moben cannot wash their hands of the subcontractor issue. There were no quality checks from Moben and the only way we got Moben to take any interest was to complain vigorously. Then they sent a "surveyor" whose brief was evidently to give as little away as he could. The disaster started after we had visited MFI in Shrewsbury and been very unimpressed with the laid-back and disinterested attitude of their sales staff. No wonder they have gone tits-up. My wife wanted some plant pots so we visited Do-It-All and I filled in some time wandering around their in-store Moben showroom. The sales person was very helpful and after only a little persuasion a rep visit was organised for that very day. I was impressed with that and also with the professionalism and attitude of the rep. The price was about the same as the MFI price so we signed up. The problems began with removal of the old units. They had sent a stripling of a boy to take out the old kitchen, equipped with a screwdriver and a hammer. A day had been set aside for stripping out the old. The guy was very willing but the old kitchen had been well installed and wasnt coming out easy. The plywood units in particular were hell to get out, and eventually I had to help the guy all afternoon by using a car jack and some cunning ideas to break the old stuff out. I have to say that without my help he would still be doing it, and of course the customer should just sit back and watch things happening, and not get his hands dirty. We finished the job at about 8pm and both me and the Moben guy were knackered. Clearly Moben had not adequately resourced the job. Bad planning. The installation staff then arrived. I did not like the attitude of the guy in charge, who seemed to look down on customers. He was obnoxious. However, we were paid and committed. Through the installation process he tried to find reasons for extras to be paid for outside the Moben contract. I was having nothing of it, and the relationship soured rapidly. Here's a list of the idiocies they managed to perform 1. Units installed so that the American fridge-freezer was about 6" proud of the front of the units. 2. Exhaust outlet for the cooker hood was so positioned that it could not come out through a wall and eventually had to be re-planned through an adjacent roof. With better planning it could have been routed via the old outlet. The cooker itself was approx 1/2" lower than the surrounding work surface as the fitter hadnt bothered to raise it. An easy job I did myself later. Just a matter of screwing the legs upwards. Too much trouble for the Moben guy. 3. In order to fit the cooker hood shroud, they left coving 6" short of the shroud at both ends in order to get a screwdriver in. They considered the job "done" in that state. I lost it at that point and told the fitter that I had never seen anything that incompetent. His response was to say that Moben werent paying him enough. He said "stuff it" and left site not to return. I later had my own builder complete the job and had Moben pay for the work. 5. When it came to connecting the gas to the cooker a cretin "fitter" turned up and spent an afternoon telling me where the gas bottle could not go. Constructive suggestions were not in his repertoire, and he went round with his little CORGI book telling us the gas bottle could not be here because of X and could not be there because of Y.. He must have finished training the day before as he did not have a clue. He could only tell you what could NOT be done. He eventually suggested that the gas bottle be installed at the front of this property with a 25m run of gas line at £40 per metre. Nice little earner. At this point I lost my rag and my wife had to take me away before I lumped the idiot. I am a mild-mannered and reasonable guy, but Moben had driven me to a point I didnt know existed. Eventually our own builder found a solution to the gas problem that didnt cost us anything extra. 6. We had committed and paid for another new kitchen in our granny flat in order to have both done at the same time. Moben had set aside a day to strip out the kitchen in the granny flat, but after my experience with the Moben stripper outer, I got my own builder to do it. A "day of work" planned for and charged for by Moben, was completed in 90 minutes. 7. I wasnt going to write a review, preferring to forget the entire Moben experience, but yesterday, a year after the kitchen was "fitted" the pull out kitchen unit nearly landed on my wife when the bottom securing plate came off the bottom of the casing allowing it to topple over. Fortunately I was there and able to stop it crashing out over the marble worktops. We had to completely unload it, in order for me to find what had gone wrong. The fitter cretins had used screws with heads just big enough to fill the fitting holes for the bottom bearer plate, but eventually the screws had pulled through. I have just spent an hour dismantling the unit and fitting screws with adequate-sized heads. Conclusion. Dont touch Moben with a barge-pole. We went for them because of their "reputation" but they are trading on a good reputation that has gone that-away long ago. The whole experience was frustrating and appalling. I wish we had used our own builders. I got them later to price the Moben job out of interest and it would have cost half the money. RonStone at 3rd Jan 2009, 01:25PM |
| Southall Travel | It was great making my reservations with Southall Travel. They seem to be the best when it come to the prices. I found their agents helpful and friendly. I did not have to worry much after making the payment which is what i liked the most. They are very proactive. fatmii at 3rd Jan 2009, 12:10PM |
| Sheen Lane Motors | I disgree as well with the bad comments as when i went to get my car fixed from them, I only experienced great customer service and prompt at fixing my car. what more can you ask for. paul99 at 3rd Jan 2009, 02:11AM |
| Top Up Tv | Where do I start?! Poor customer service, have so far taken 5 months to issue a very small refund, very poor programme content and a set-top box that has more bugs than 'I'm A Celebrity!'. Avoid like the plague! Andy8659 at 2nd Jan 2009, 02:06PM |
| Birmingham Airport | The airport has the cheek to levy a charge (1£ for 20 mins @ 12/08)to drop off and pick up passengers even if you are not parking. Note: to add insult arrivals is not signposted, you use (counter intuitively) the 'drop off zone'. qs223 at 2nd Jan 2009, 11:52AM |
| BT | I phoned BT recently and was pleasantly surprised at how professional and friendly the service was. Now, either they've changed a lot of their staff or we've just been unlucky before, because the last few calls we've made have been heavy going! Which was partly why we delayed making this call. However, I phoned because we needed to clarify how our billing was worked out - both for the Broadband and phone - along with a few other things, and the woman I spoke to went through it, explaining exactly how it's worked out, and answering all my questions. I don't think the BT billing system is particularly straightforward or easy to understand but, after speaking to her, at least I know how and why we pay what we pay. At the start of the call, I was asked whether I'd be willing to take part in a short automated customer survey after the call and I agreed, and at the risk of being cynical, I don't know whether that made any difference! But I have to say, it was great to phone up such a big company, get through fairly quickly, and deal with someone knowledgeable and friendly. MartinHatter at 2nd Jan 2009, 11:41AM |
| Living Media India Ltd (india Today) | This is a number one fraud company. I would like to explain about an instance. India Today Book Club had published an advertisements in all leading newspapers on different dates of in 1st and 2nd week of December 2008 for CD packs of encyclopedia. In every newspaper they have mentioned that schme is only for two days, whereas the ads were given on various diffrent dates. I placed an order to them on 14th December for the Encyclopedia CDs. These were recieved by me very late. When I tried to use these CDs on my Windows Vista Operating system, I came to know that these CDs can not work on Windows Vista. Whn I contacted the company regarding this matter, the company is doing nothing but giving vague replies. They had also provided two offers of holiday and diamond jewellery, however both the vouchers are useless. Diamond jewllery merchant (Surat Diamond) says to contact India today book club and India Today book club people advice me to directly contact the merchant. They have also given a holiday voucher, which is valid for one year, but they have mentioned various periods in which the voucher is not valid. While calculating the total restricted days I found that the voucher is not valid for more than 250 days in a year. man71 at 2nd Jan 2009, 11:27AM |
| Nomades Moroccan Recipes | Nomades Moroccan Recipes Ltd are a Food Manufacturer. In summer 2008 I was contacted by Nomades Moroccan Recipes. They asked me to provide a service. I duly provided the service, but I have not been paid by Nomades. I have now entered the process of legal action, taken to recover a significant sum owed to me. I would strongly advise any large or small business to avoid this company, or insist on payment 'upfront' before doing any business with them. As I have evidence of successfully completing the work I did for Nomades, I am confident that I will ultimately receive payment due. However, I would like to warn others to be very wary, as it appears they do not like to pay suppliers/service providers. trogan at 2nd Jan 2009, 12:16AM |
| The Life Channel | I too signed up with The Life Channel and the advert I paid for has never appeared in my local surgery. When I informed them my advert was not running, they told me I was wrong, even though I was the one sat in front of the screen and they, many, many miles away. I am about to issue proceedings against this company and would be interested to hear from any other advertiser sorely let down by TPLG and The Life Channel. KL01 at 1st Jan 2009, 05:46PM |
| Basford Trade Windows Ltd | Ihad basfords to me me a conservatory and extension to my bungalow i must say they did a great job my family have enjoyed this christmas together this year in our new room. the price was not cheap but well worth it . they phoned all the time telling us what was going to happen next. thanks to the building manager gary the new bedroom and wet room is great. once again i would recommend this company they gave me 3 jobs to look at before we brought and im glad we did. greg greg999 at 31st Dec 2008, 07:40PM |
| Arnold Clark Motors | As someone who has used Arnold Clark for several years and even recomended them to others re the deals they offer I post this comment in total disgust regarding the way in which this companys so called customer service department( a contrdiction in terms ) dealt with a recent issue It was basically a clerical error at the point of sale which I was trying to get sorted I was simply trying to ensure that services I had paid for were correctly recorded on all the company systems as they existed on some but it would appear not on others eg service department However on trying to speak to the supervisor at the customer service department - I was dealt with by an aggressive, bullying,and arrogant approach from the very begining - having been in customer service for 20 years I have dealt with a wide range of customers re all sorts of issues - I have never been spoken to in such a manner as this they were not interested in sorting they simply wanted a battle - and would only act on what documentation they chose to look at I was thinking of writing in to complain but having read the posts and feedback on these and other sites I fear the person may be promoted within this company Arnold C because of the market muscle they offer do offer great deals - and the staff in the garages are great helpful and supportive and generally doing a good job - though I would suggest that you everthing and anything you want or is offered is fully documented - otherwise you are stuffed I think it is accepted that with the volume of cars sold there will be issues - and most people accept cars have faults though I fear AC follows the Ryan air approach to customer service - you don't pay much so you can't expect much - complaints are to be ignored , beaten down and above all else not listened to - which is a great shame as most enlightened companies see complaints as a way to get valuable insight into the pain points and can take steps to sort them to prevent more complaints - provide a better customer experience and so increase sales - not so it would appear Arnold c this is a shame as everthing else re Arnold c is a great experience - and with some staff training and a culture change they could really wow the british public and make themselves more robust from economic downturns ( we always have to buy cars !) by developing customer loyalty HONESTINJUN at 31st Dec 2008, 02:10PM |
| Ukf | I had the unfortunate experience of dealing with this company between September and December 2008 - that's how long it took the job to be finished and was left without a coooker for over 13 weeks !! From start to finish communication was very poor. The fitters are sub contractors and you are left to coordinate and project manage the install between the supplier UKF, the granite provider and the fitter. Once UKF received our funds, which we had to pay up front, we had to fight tooth and nail to get the job completed In the end I had to finish some of the work myself The design and spec we agreed with the salesmen at the time of ordering couldn't be achieved in practice and we had to settle for a compromise. Even then because finer points of the spec eg accessories were never documented on the formal contract which both parties signed when it came to installation we were fobbed off and left disappointed as UKF were unwilling to honour verbal agreements Would I use this company again ? From my own experience a complete shambles and I wouldn't use this outfit in a million years sdavies182 at 31st Dec 2008, 08:35AM |
| Gi Motors | Oh and a year after that I discovered they hadnt actully replaced the handbrake cable at all it was still the origanal cable. The car should have never past the MOT . This company is operating Illegaly they should be struck off the MOT Vosa . DO NOT RISK YOUR CAR WITH THEASE PEOPLE! phill895 at 30th Dec 2008, 09:50PM |
| Welsh Observer | www.welshobserver.co.uk Have read with interest, the website is a fake, it has no content and a lot of external links. A child of 10 could have created that lol. phill895 at 30th Dec 2008, 09:42PM |
| Aria.com | I've had some excellent service from this company - and one bad experience. They do deliver next day in the majority of cases. I bought lots from them, including "B grade" stock. My one problem came with some RAM that simply wouldn't work. I ran it with MEMTEST86 (as advised by Aria), and sure enough, that flagged problems. When I sent it back to Aria, they just returned it saying that there was no fault with it. Hmmm that's an impasse.Plugged it back in a PC and ran MEMTEST86 again - sure enough, faulty. Stuck it in the dustbin and resolved not to buy generic RAM in future. The branded stuff you can at least communicate with the company that makes it! You can tell the calibre of a company by what they do when you have a problem. Aria didn't measure up for me when that happened. upsetone at 30th Dec 2008, 12:45PM |
| Pixmania.co.uk | I had previously had good service from this company. The problem with them is that once you have a problem, you are up the creek. Their system does not allow you any sensible correspondence. The end of a complaints procedure is simply that they reject your complaint, and that's that. In fact, their e mails are sufficient to get your blood boiling, when "customer care" would lower the temperature! My problem was that the package was crushed, so that the contents (2 digital cameras) was also partly crushed. This probably happened at UPS. UPS then taped the package up, and delivered it so that by the time I had it open, the delivery man had gone. One of the cameras was OK, the other works, but the box was hopelessly damaged so that it was unsuitable as a Christmas present. Fortunately, the contents worked, and so I just went on to make alternative arrangements for Christmas presents. For me, being supplied with a European plug and an adaptor is OK, as it is convenient when travelling in Europe - some other complainers say this is a problem for them. Their system is for you to submit a complaint from their website. You then get a series of unanswerable e mails, finishing up with the one that tells you to get lost. To be fair, UPS did call to collect the damaged package - but that was NOT what either Pixmania OR UPS had said would happen, so I sent the UPS guy away empty-handed. As it happens, Pixmania have now lost me as a customer. Why should they care - Europe contains plenty of other mugs. upsetone at 30th Dec 2008, 12:33PM |
| Land Of Leather | I used to work for land of leather and I can confirm its not just 200 or so complaints for every 4 million sales, EVERY.SINGLE.DAY I would get complaints from at least 8 different customers about the shoddy quality, damage on delivery, late delivery times or no call-backs from our manager. The Managers will not speak to customers as they are "too busy" making commission selling to other new customers, so the poor admin have to listen to people F and blind down the phone to them, they have no power to issue refunds, exchanges or anything else for that matter so it is pointless as the customer gets frustrated as the admin can't deal with the problem and the admin gets frustrated because they are getting abuse and they cannot do anything about it. Terrible company to work for, low pay, and you have to lie through your teeth every day to customers to save the reputation of the company. I am ashamed to say I ever worked there. And if you ever get a grumpy admin on the end of the phone, please remember they are having about as much fun as you! There are many things about the company I could say here and have even thought abput telling Watchdog but the fear of having a lawsuit from my ex employers stops me...let me just say there are some dark sickening secrets about land of leather that im sure will come out of the woodwork one day... losttheplot at 30th Dec 2008, 12:05AM |
| Retail Kitchens | Can't praise this company enough. The guys used to be M&S Kitchens until they expanded their range and can be found on the website above. My experience has been so good that my sister has installed the same kitchen (albeit with slate tops instead of granite). Any problems are rectified speedily - minor ones like I mis-calculated something. They are trustworthy and that goes a long way reading some of the tales on kitchen companies. Their offer of kitchens under a £1000 does come to fruition.... although mine was twice the size but still a quarter of the price of Howdens. The carcases are solid so I didn't need to reinforce chipboard to take the weight of my granite tops. All in all, my kitchen looks fantastic, I still contact the guys every now and again just to update them of how many more compliments I've had on my fantastic kitchen. The only thing I struggle to do is not boast at how little it cost me! lolly20 at 29th Dec 2008, 09:57PM |
| Previous | Showing comments 1 to 25 | Next |
john swilton at 5th Jan 2009, 12:04PM